Stephen Rowe Email & Phone Number

Kitchener, Ontario, Canada

Mississauga, Ontario, Canada

• Ensures all associates are delivering our Signature Service to every customer, every time while ensuring the customer is the driving force behind decisions and activities.• Responsible for building and achieving functional capability and competency in all areas of the store’s activities, operations, standards and initiatives.• Works alongside the team and energizes them to achieve sales growth by driving KPI’s (key performance indicators).• Builds a high performing team through recruitment, coaching and mentoring and develops top talent through leveraging strengths of strong performers at all levels.• Analyzes business results to identify, create and execute plans to improve profit. Controls monthly and annual expense budgets while ensuring full compliance to the Company Asset Protection/ Health & Safety programs..• Executes the strategic direction of the company and clearly defines roles, responsibilities and requirements for their direct reports. Holds each accountable by setting specific performance expectations, personally following-up, and giving consistent and candid feedback.

Fergus, Ontario, Canada

- Champion a Fast, Fun and Friendly team culture throughout the entire store- Lead all staffing processes; proactively plans for hiring needs to ensure the store is staffed in all work centers- Develop a strong training culture and makes sure company tools and programs are consistently implemented- Understand turnover and can assemble effective action plans- Adhere to legal standards in the areas of compliance and training- Ensure recognition of great performance is consistently supported and given to all team members- Supervise the day to day operations of the team and providing leadership and direction- Demonstrate leadership by providing honest feedback, coaching, mentoring and recognition- Act as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure

Leads stores associates to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals. Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately. Recruits and selects brand-right Associates; is always on the lookout for promising individuals and cultivates relationships with them. Delivers the top 3 Key Results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data. Forecasts staffing needs accurately based on available information and schedules associates accordingly. Appropriately adjusts staffing levels up or down to meet the business. Ensures all Associates are appropriately trained to delight every customer.Accurately forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store P&L, and adhering to HTSG.Leads OD business partnerships and co-planning.Follows all company policy and procedures to ensure safety and security of the business. Analyzes store financial data and develops/implements action plans to daily deliver the 3 Key Results. Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Regional Management.Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.Establishes a store culture that embraces diversity and maximizes the learnings from a diverse team.

Ensuring Brand and Operating Standards are met and/or exceed expectations to support brand consistencyMonitoring management staff through effective coaching and feedbackProactively searching for qualified candidates for existing and future positions while coaching and training of all new and existing staffReducing store shrinkage to below corporate targets Maintaining maximum coverage of sales floor during peak traffic periods through proper scheduling of management staff and sale representativesMonitor and maintain company policies within the regional district expectationsOpen communication with district manager in regards to business service goals and market trend informationDriving deliverance of customer service standards by creating an environment that is friendly, approachable and knowledgeable at all levelsOver seeing staff development through on-going coaching, succession planning, performance appraisals and fair and consistent leadershipSuccessful completion of situational leadership trainingDemonstrated immediate talents upon hire and excelled quickly to become recognized by Zone Leadership

Management of level one home store as well the supporting of four level 2 and 3 stores Motivation, coaching and training of all new and existing staffMaintenance of Roots corporate shopping experience standards at all timesControlling hour's budget and shrink results while maximizing salesTimely executions of visual directives ensuring all standards are implemented and maintainedReflecting a positive attitude and a healthy company image at all timesProactively searched for qualified candidates for existing and future positions

Responsibility for day to day running of two 5000 sq ft retail clothing storesTraining and development of all staff on product brand knowledge and customer service skillsControlled loss and operational expensesSuccessfully planned and led execution of 18 new store location merchandise set-ups and openings

Motivated staff through personal example regarding selling skills, store cleanliness, departmental job lists, health and safety practices, dress code, staff relations and compliance of store policiesControlled shortage and loss ensuring all loss prevention standards were promoted and complied with by all employeesAchieved profitability goals in the division by coaching and leading the management team while maintaining successful IPT and Myself Shopper resultsControlled payroll budget while maximizing the wage dollars spent and hours utilized through effective schedulingRecruiting selected qualified staff and oversaw staff development through on-going coaching, succession planning, performance appraisals and fair and consistent leadershipResolved customer complaints through excellence in service and efficient follow up to exceed service standards

Nursing, Health Sciences

Education record