Stephen Rowe Email & Phone Number

Kitchener, Ontario, Canada

Mississauga, Ontario, Canada

• Ensures all associates are delivering our Signature Service to every customer, every time while ensuring the customer is the driving force behind decisions and activities.
• Responsible for building and achieving functional capability and competency in all areas of the store’s activities, operations, standards and initiatives.
• Works alongside the team and energizes them to achieve sales growth by driving KPI’s (key performance indicators).
• Builds a high performing team through recruitment, coaching and mentoring and develops top talent through leveraging strengths of strong performers at all levels.
• Analyzes business results to identify, create and execute plans to improve profit. Controls monthly and annual expense budgets while ensuring full compliance to the Company Asset Protection/ Health & Safety programs..
• Executes the strategic direction of the company and clearly defines roles, responsibilities and requirements for their direct reports. Holds each accountable by setting specific performance expectations, personally.

Fergus, Ontario, Canada

- Champion a Fast, Fun and Friendly team culture throughout the entire store- Lead all staffing processes; proactively plans for hiring needs to ensure the store is staffed in all work centers- Develop a strong training culture and makes sure company tools and programs are consistently implemented- Understand turnover and can assemble effective action.

Leads stores associates to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals. Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately. Recruits and selects brand-right.

Ensuring Brand and Operating Standards are met and/or exceed expectations to support brand consistencyMonitoring management staff through effective coaching and feedbackProactively searching for qualified candidates for existing and future positions while coaching and training of all new and existing staffReducing store shrinkage to below corporate targets.

Management of level one home store as well the supporting of four level 2 and 3 stores Motivation, coaching and training of all new and existing staffMaintenance of Roots corporate shopping experience standards at all timesControlling hour's budget and shrink results while maximizing salesTimely executions of visual directives ensuring all standards are.

Responsibility for day to day running of two 5000 sq ft retail clothing storesTraining and development of all staff on product brand knowledge and customer service skillsControlled loss and operational expensesSuccessfully planned and led execution of 18 new store location merchandise set-ups and openings

Motivated staff through personal example regarding selling skills, store cleanliness, departmental job lists, health and safety practices, dress code, staff relations and compliance of store policiesControlled shortage and loss ensuring all loss prevention standards were promoted and complied with by all employeesAchieved profitability goals in the.

Nursing, Health Sciences

Education record