Stephen Rusling Email & Phone Number

Delta, British Columbia, Canada

Cross-functional responsibilities:- User account administration for Windows and other systems using ServiceNow ticketing tool- Tier 1 / 2 user help desk and administration with emphasis on IP Telephony support - Analyzing, comparing, and proposing technical IT and telecom products with emphasis on IP - Telephony products and peripherals by considering any guidelines and restrictionsProfessional responsibilities:- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), and computer workstations and peripheral equipment- Evaluate and install computer hardware, software and operating system software with an emphasis on IP Telephony and its associated hardware, software and data upkeep- Operate consoles to monitor the performance of computer systems and networks and to co- ordinate access and use of computer networks including CMP-UM, DLS, DHCP, Voicemail, and - Valuemation for deployment and maintenance of SIP Phones- Implement and support data, software and hardware security procedures with an emphasis on IP - Telephony deployment and management- Perform routine network and systems start up and shut down and maintain control records- Plan, install and diagnose internal IT cabling, infrastructure, administration and maintenance, including A/V infrastructure for boardrooms and related software and hardware systems- Administration, diagnostic and maintenance of IP Telephony related networking equipment, network router, switches, modems, and communication lines

Vancouver, Columbia Británica, Canadá

- Liaising with different teams to resolve payment issues- Processing outbound payments to vendors and utilities across North America- Invoicing payments/raising requisitions for office utilities/services- Managing inbound correspondence

Vancouver, British Columbia, Canada

- Food ordering & stock management, working within restrictions of delivery and sourcing issues in industry.- Managing personnel, including training and onboarding new employees.- Cooking and food preparation.- Ensuring food safety and hygiene standards are met, with regular inspections from the city health board.

Vancouver, British Columbia, Canada

- Setting up and managing email server.- Responsible for liaising with security/building management for site security.- Management of barbering staff.- Maintenance of booking system and IT tasks.

Milton Keynes, England, United Kingdom

- Analysing transaction data for fraud markers.- Handling inbound and outbound calls with cardholders, with identity verification.- Project management tasks.- Systems testing and analysis to find defects in fraud systems.>>> Notable Achievements- Promoted to role of testing analyst due to performance.- Involved in training of new staff.- Managed testing projects for new clients.

Milton Keynes, England, United Kingdom

- Handling direct customer complaints via inbound calls.- Arranging faulty product collection and repair.- Process review and evaluation.- Multiple systems used and managed in day to day tasks.>>> Notable Achievements- Reviewed/updated returns staff procedures and helped manage/change returns of dangerous goods (lithium batteries and other explosive materials) process.

Hsinchu City, Taiwan, Taiwan

- Syllabus and course content creation/administration.- 26 teaching hours per week, with additional class planning requirements.- Regular class observation with feedback and continued development workshops.

Cardiff, Wales, United Kingdom

- Reviewed complaint questionnaires, using in-house systems and customers’ documentation to gather information in the first screening phase.- Investigated calls to acquire evidence in relation to the customer’s claim raised.- Assessed final decision in order to uphold in full/in part or reject customers’ claim and calculated a fair redress to our customers.>>> Notable Achievements- Contribution to the project went beyond the daily tasks, supported the team in reaching and maintaining high quality while meeting the deadlines. Received multiple awards for best performance throughout the project, as well as being promoted to other projects such as testing calculations redress tools for business functionality.

Cardiff, Wales, United Kingdom

- Daily sales and client relationship reporting including Weekly performance & action calls. - In store team management with training on sales, including one on one coaching.- Duties also involved merchandising, compliance and POR set to client requirements.- High sales targets and deadlines.- Worked mainly within John Lewis partnership stores with their team to sell the client product range as well as in other select electronics retails.- Store client relationship management and staff sales motivation.

Cardiff, Wales, United Kingdom

- Daily reporting of sales and store figures through specialised reporting software/excel.- Interaction with customer based around demonstrating Samsung Tablet and Imaging product ranges.- Merchandising of store, compliance work, including ordering POS if necessary.- Work involved a variety of client stores such as John Lewis, Tesco & Jessops.

Bachelor Of Applied Science - Basc, Computer Science

Bachelor Of Arts - Ba, Photography

Formerly University of Glamorgan