Developing and implementing ongoing ICT Strategic Plans to provide direction for technology improvements aligned to the vision and mission of the organisation.Growing and leading a team of four staff that I encourage to provide excellent customer service to the organisation whilst providing a supportive and cooperative environment within the team.Preparing and adhering to yearly budgets whilst enhancing and innovating the network infrastructure and systems.Managing and supporting the hardware and software operations within the organisation predominantly on-site but also remotely at secondary offices.Developing new policies and ensuring effective implementation of developed policies and relevant procedures.

Managed ICT Projects to implement core reporting module to the organisation’s client database and conducted an evaluation and review of the client database to understand functionality and future viability.Full Project Management including scope identification and full documentation for projects.Liaise with external suppliers for testing and implementation of software.Evaluate and investigate work procedures relating to reporting and use of core case management software.

Continued to take the role of IT Manager and run all IT services at the Caulfield Campus.Oversaw IT operations for the new entity with focus on the IT Service desk supporting of over 500 users. Supervision of four Service Desk staff over two sites.

Managed all activities related to the effective development, management, and support of the Institute's network and telephony systems. Developed and managed IT budgets while working to identify opportunities to cut costs and generate savings while meeting ever-changing technology needs.Researched and evaluated new technologies to make recommendations for management to facilitate planning and future systems development efforts.Developed and implemented disaster recovery systems and procedures to ensure rapid recovery of systems.Implemented a VPN solution to enable a secure connection for email and data sharing between sites. Managed vendor relationships with regard to hardware and service procurement, security and website development.Created and continually updated IT policies in support of Institute’s vision and mission and to ensure security and compliance of all staff.