Stephen Rutherford Email & Phone Number

• Managing multiple diaries and organising appointments for Sports Physicians, Physiotherapists, Osteopaths, Podiatrists, Sports Massage Therapists, Nutritionists and Performance Coaches• Arranging outsourced imaging - MRI, CT, US, injections and other procedures• Dealing with confidential information and documentation• Daily interaction with patients, providing a high level of customer support and care• Providing training to new members of staff• Liaising with insurers… Show more • Managing multiple diaries and organising appointments for Sports Physicians, Physiotherapists, Osteopaths, Podiatrists, Sports Massage Therapists, Nutritionists and Performance Coaches• Arranging outsourced imaging - MRI, CT, US, injections and other procedures• Dealing with confidential information and documentation• Daily interaction with patients, providing a high level of customer support and care• Providing training to new members of staff• Liaising with insurers, suppliers and patients to arrange payments• Processing financial transactions and invoicing• Ordering and monitoring medical and emergency stock• Ensuring excellent presentation of the clinic and treatment rooms at all times • Building personal knowledge of relevant medical terminology• Developing thorough understanding of pricing matrix and expectations for all types of appointments• Processing referrals to external Surgeons / Specialists• Managing patient correspondence and consent forms• Working with the Outsec Dictaphone System and TM2 system• Ensuring that the Clinical Services department complies with CQC guidelines• Offering support to other departments such as accounts and reception• Repairing air conditioning units, printers, furniture and organising maintenance• Arranging deliveries• Managing and distributing incoming / outgoing post• Dealing with the destruction or removal of sharps bins, expired drugs and clinical and confidential waste• Awarded “Employee of the Month” in November 2011 Show less

• Dealing with customer and supplier correspondence and enquiries• Handling confidential customer information• Ordering and monitoring stock• Website content generation - updating several websites regularly• Writing new product introductions and descriptions for use online• Creating and implementing an efficient stock management system• Collating pricing information• Arranging deliveries• Building personal knowledge of relevant industry terminology and products

• Key member of the front desk team• Greeting visitors and patients• Booking appointments and managing the clinic schedule• Staff liaison across all professional levels• Answering customer queries• Organising couriers and deliveries• Ordering office supplies and medical supplies• Handling confidential data files• Creating monthly reports including newsletters and mileage claim charts• Assisting with Doctors’ audits• Distributing incoming and outgoing… Show more • Key member of the front desk team• Greeting visitors and patients• Booking appointments and managing the clinic schedule• Staff liaison across all professional levels• Answering customer queries• Organising couriers and deliveries• Ordering office supplies and medical supplies• Handling confidential data files• Creating monthly reports including newsletters and mileage claim charts• Assisting with Doctors’ audits• Distributing incoming and outgoing mail• Answering and redirecting incoming calls• Extensive filing and archiving Show less