Stephen Pierce Email and Phone Number

• Orchestrated the establishment of an on-going E-commerce Digital Art Company by leveraging Business and Project Management skills to oversee all aspects of the business from creating generative AI designs to optimizing product offerings on multiple platforms for improved performance and increased revenue.• Implemented effective digital marketing strategies, leveraging knowledge in multimedia and social media management, to enhance brand awareness, drive customer interest, and foster loyalty, resulting in increased revenue and customer engagement.• Utilized multimedia resources such as Adobe Photoshop and Topaz Gigapixels to enhance design quality and simulate mock-up visuals showcasing how art pieces might appear on canvas prints or acrylic displays in real time.

• Responsible for the care, management procedures and policies of a multi-million-dollar portfolio consisting of over 30+ Luxurious RV Rentals within the Portland-Vancouver fleet.• Oversaw all aspects of the business operations including interviewing and hiring of staff, terminations, vender and customer relationships, inventory control, administrative support including scheduling meetings, maintaining schedules, preparing weekly reports, and managing documentation.• Built and mentored a world class management team founded on respect, integrity, service, and excellence.• Managed the company website and other web-based systems including HubSpot, Wheelbase, MPWeb, PCloud, Google Admin, Google Business, Google Analytics and Google Drive.• Established rapport and maintained relationships with leaseback owners, stakeholders, and customers.• Facilitated and coordinated project activities between departments ensuring efficient and timely execution of RV maintenance and repair task

• Responsible for the redesign, creation, implementation, support, and maintenance of WordPress website.• Produced Digital Marketing campaigns using common marketing funnels and best practices to drive brand awareness, consideration, conversion, and customer loyalty.• Continuous design, implementation, monitoring and controlling of various web and marketing projects.• Created 3D images of all company products in C4D for sales and web presentations.• Programed comprehensive financial dashboards using SQL database and Microsoft Excel.• Produced company promotional videos using Adobe Premiere Pro and After Effects.

• Marketing Communications Project Manager supporting the operational efforts of CorporateCommunications and Managing Directors of 35 marketing centers across the United States.• Identified best practices to promote standardization and streamline existing processes.• Project Manager responsible for the Initiation, monitoring, controlling, and closing of projects.• Constructed & maintained the company’s North American web intranet CMS for MARCOM.• Promoted cultural change required to maximize efficiencies & issue production and budget reports.• Lead in development of video training modules and Live Meeting sessions on Adobe Creative Suite and corresponding software. Explored new technologies & applications for best practices.• Supported the Executive Committee on Business Development.• Streamlined the efficiencies, communication & collaboration of marketing centers across the enterprise by deploying state-of-the-art Project Management Software and methodologies.

• Held weekly classes to demonstrate Adobe Creative Suite product capabilities and createawareness of new features and highlights for Customer Service and Technical Support agents.• Provided the product development teams with regional customer requirements & feedback.• Stood as the liaison between customers, agents, product managers, and engineers to ensure quality of product and customer service.• Responsible for the monitoring of employee competency and development in revenue-generatingactivities. This included offering employees’ opportunities for personal growth with the skills to be world class sales professionals in a call center environment.• Increased agent performance primarily through side-by-side coaching with individual feedback. Whenappropriate, supplement with training classes to improve commonly shared weaknesses determined bythe stack ranking of various performance metrics.