Enterprise Service Delivery Manager
Current- IBM, Enterprise Service Delivery Manager (SDM), responsible for hardware and associated IBM services and delivery for the state of Colorado, Wyoming, New Mexico and West Texas - including IBM’s largest DC, located in.
- Revenue responsibility for IBM's Colorado, Wyoming, New Mexico, West Texas, Hardware and Software Maintenance agreements and renewals.
- Defining and managing service level agreements (SLAs) with customers.
- Meeting and achieving Service Planning initiated Service Level Objectives (SLOs).
- Managing IBM Vendors and delivery assurance.
- Delegating to maximize organizational strengths.