Stephen Samuel Email and Phone Number

- Create and develop new users', and user's requests for onsite along with remote locations. - White glove C-Level executive VIP support troubleshooting exchange mail, calendar sync, message trace, conference room config/setups, VOIP, device authentication issues. - Setup new user accounts in the active directory; creation of new mailbox accounts via exchange management console 2016, obtain hardware for the user, setup cisco jabber, cisco unified IP phone, setup voicemails with phone extensions, set up new user orientations on-site also remote users via remotely.- Departing user’s procedure removing users account via active directory, redirecting users emails to the manager, discharging users hardware, refresh the image of the machine for a new user setup, update the asset inventory spreadsheet.• Build VMware clients for various users via VMware vSphere Client, adding users to certain distribution lists, security groups based on their job roles.- Configuring/troubleshooting user's machines onsite and, requests from users to upgrade their machines hardware/software.- Troubleshooting user enable to access remote machines.- Troubleshooting onsite and also remote network printers. - Assisted key stakeholders in identifying issues and explained solutions to restore service and functionality

• Served as a project manager working through and with interdisciplinary teams for IS initiatives and redesign of applications for EPIC, CDSS, and processes.• Trusted advisor and point of contact to executives, manager, staff, and vendors; provide information and ideas on technology solutions and plans.• Facilitated project meetings, track risks and monitor progress on implemented project proposal.• Guided system design, development, integration, testing, deployment, and support.• Created test plans for infrastructure, desktop and application changes, upgrades, and patches.• Provided training and support.• Made an immediate impact by optimizing systems and processes across several hospital departments and ensuring the technology projects aligned with the vision and goals of the health care institution.

• Installed new applications, new components, and upgrade existing applications. Configure application settings, computer, mobile, VIOP (ring central) an peripheral equipment• Provided application troubleshooting support for the application(s). Resolve the issue or elevate it to the vendor if required. • Assisted with implementing\ determining how a new system, upgrade, or new component can best meet the needs of the users. • Implemented as well as Maintain\ Manage ticketing system (fresh service) , asset management• Remote onto users’ computers to assist with issues and updating software (Bombgar\Turbo meeting) • Partnered with External Partners, Vendors for projects• Onboard\ Termination of users, access and Connect VPN for users, terminal server setup, map drives, password resets • operating systems installation, configuration, and troubleshooting proficiency / Router / Switching / Wireless installation, configuration, and troubleshooting• Experience with Active directory (file permissions, pw resets) Exchange Server 2012&2016, Office365 Amin, GSuite Admin• Infrastructure knowledge with ability to repair, run, and terminate end-to-end network cabling • Assisted in company system wide migration\cutover (HYLAN DATACOM - PHX\CHI) • Assisted in Veterinary emergency group (VEG) go live in multiple locations (New Jersey, Connecticut, New York)

• Performed PC desktop support to monitor and maintain computer systems functionality for large commercial customers.• Built, configured, and troubleshooted IBM / Dell compatible computers.• Provided 24/7 support, diagnosing, and repairing network servers, HP, Compaq, and IBM systems.• Conferred with computer users about how to solve existing system problems.• Managed all phases of PC hardware and software implementation to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver PC system solutions based on customer specifications and timelines.• Diagnosed hardware and software problems, replacing defective components when applicable.• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes.

• Provided thorough support and problem resolution for customers with the installation of new application and new components • Guided in software support for troubleshooting applications, revolve issues for vendors.• Created, resolved, closed and accelerated support issues through Ticketing systems (ETS service now)

• Supported operational and logistics activities for ongoing IT contract with wireless companies.• Managed contractor facilities to include space planning, vendor relations, material and supplies orders, shipments, and deliveries.• Inspected and maintained equipment inventory logs and reports.• Performed equipment inventory control management functions.• Maintained files, logs, invoice records, purchase orders, and other related documents.• Managed inventory controls utilizing proprietary inventory control software.

• Provided assistance to the elderly male and/or female in a residential setting.• Administered medications following established guidelines, policies and procedures, and state law.• Assisted residents with daily living as listed in residents service and care plan(hygiene, grooming, transferring, toileting, and escort to and from appointments and other destinations).• Responsible for participating in and supporting activity program and provide companionship to residents.• Reported incidents to the Resident Services Director using the appropriate forms.• Ensured that residents rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to file a complaint are upheld.• Consistently maintained complete confidentiality of all medical, financial, employee, computer or other sensitive material which may jeopardize the privacy of others.