Stephen Sanchez Email & Phone Number

Westchester

● Provide support for 200 users both on-site and remote● Improved team response time and efficiency by implementing NinjaOne ticketing and asset management● Conducted firmwide transition from Sophos Endpoint Protection to Sentinel One● Implemented conditional access policies and MFA to greatly improve security through Entra/365● Revamped OS image creation/deployment process by moving from WDS to SmartDeploy● Brought backups up to modern standards by retiring tape backups and implementing Veeam● Facilitate onboarding process for new hires including IT orientation

Evanston, Illinois

Woodridge, Bedford Park, Bolingbrook

Ulta Beauty Corporate● Deploy equipment for new hires and relocation of current employees(including monitors,keyboards, mice, docking stations)● Configure laptops for deployment with necessary software/settings● Image HP Mini PCs● Configure Cisco 7841 VOIP phonesPowerstop● Support office/warehouse staff with technical issues● Configure PCs for deployment with required software● Resolve connectivity issues● Configure network switches for deployment● Mount access points● Image HP Mini PCs with Windows 10● Resolve printing issues in BarTender● Configure ADSI for deployment● Troubleshoot issues with ShoreTelPersonal Creations● Resolve computer/printer issues for office and production staff● Image desktops/laptops/NUCs with Windows 7/10● Reset passwords in Active Directory● Respond to/submit tickets in ServiceDesk● Troubleshoot/maintain Intermec PX4i printers and CK3X RF guns● Troubleshoot network connectivity issues● Monitor systems in VMWare vSphere and troubleshoot if needed● Monitor production workflow via TightVNC● Take inventory of assets

Chicago

● Work with IT to install/upgrade hardware, troubleshoot, image computers via PXE and updateinventory● Assist staff in resolving various computer issues● Relocate staff from one workspace to another, including computer equipment● Assign staff to workstations and offices; updates information on SharePoint● Respond to administrative requests in SharePoint● Write up instruction manuals for scanning process and accessing various websites● Manage keycards on eMerge system● Sort, prep, and scan files to Legal Server