As the Head of IT at St Anne's Community Services, I'm responsible for the strategic alignment and management of our IT operations. I ensure that our IT systems support community service operations, providing data security and optimal service delivery.Reporting to the CFO, my responsibilities span infrastructure, data management, cybersecurity, and technical support. I collaborate with department heads, lead the IT team, manage IT vendor relationships, and ensure compliance with legal regulations.Key responsibilities:IT Strategy Development: I devise and execute an IT strategy aligning with strategic objectives and user needs.IT Infrastructure Management: I oversee the entire IT infrastructure, ensuring availability, performance, security, and scalability.Data Management: I ensure data security and adherence to relevant laws and regulations.Technical Support and Training: I oversee technical support and staff training for IT systems and applications.IT Team Leadership: I set team objectives, conduct performance reviews, and support professional development.Vendor Management: I negotiate contracts with IT vendors and service providers and ensure service quality.Budgeting and Financial Management: I manage the IT budget, monitor expenditures, and ensure value for money.Risk Management and Compliance: I oversee IT risk management processes and ensure operations comply with all laws and regulations.Innovation and Continuous Improvement: I stay updated with IT developments and pursue innovation and improvement in our IT operations.My role requires IT expertise, strategic thinking, leadership, and an understanding of the community services sector. I'm instrumental in ensuring effective and secure service delivery through strategic IT use.

Managing IT support at 4 large SEN and SEMH schools with over 20 satellite sites across Barnsley and Kirklees. Support the Executive Operations and Partnership Manager in the strategic development of ICT across the Partnership.Manage the estates Microsoft and Google tenants.Ensure a high-quality ICT service across each school.Line manage ICT Technicians.Arrange and support apprenticeships and kickstarters.Oversee and support the delivery of ICT to achieve a safe and efficient ICT environment for staff and pupils.Research and explore emerging technologies Manage an inventory of ICT equipment across the Partnership.Ownership of the Partnership’s ICT Support Helpdesk Ticketing system and acting as the main point of escalation for ICT Support issues/requests.Lead in training and supporting staff.Lead in the maintenance and replacement of all ICT infrastructure across Partnership as required.Lead in the management the maintenance of stock and records of ICT consumables across the estate.Liaise with third party providers of 3rd party services and raise support calls where applicable.

• Provide daily maintenance of the school IT Network.• Provide network administration services, including setting up new user accounts, maintaining email distributions lists and password security.• Provide technical support and guidance to staff to aid the understanding of programs, problem solve and general support in using software/hardware correctly in the classroom.• Provide in-class technical support for staff using ICT in the classroom.• Liaise with the school business manager regarding hardware and software suppliers.• Provide technical support for staff training.• Install and commission equipment.• Keep up to date with ICT developments and liaise with SLT team over future developments.• Lead in the set up and install software on server and workstations.• Lead in the creation of new PC images using appropriate software across the network.• Lead in maintaining a database of all ICT equipment.• Manage and monitor the school’s physical server and storage.• Design and manage the school’s wireless network infrastructure.• Develop and maintain the school’s website• Manage and maintain the school’s A.V. provision.• Develop and deliver I.T. raining as required.• Carry out audits and maintain records for software and hardware licences etc.• Carry out costing activities regarding possible I.T. expansion and/or upgrades.• Responsible for web filtering across school.• Coordinate I.T. disaster recovery• Liaise as required with SLT/I.T. coordinator regarding whole school I.T. Development planning.

Supported 7 primary/infant school with their ICT needs.

General ICT support throughout school