Customer Engineer Ii
Worked as a virtual employee servicing Point of Sale equipment at retail locations such as Walmart, K-Mart, Lowe's, Home Depot, Applebee's and various other customers throughout the Des Moines Metro area. Did repair/troubleshooting of cash registers, scanner/scales, thermal, dot-matrix, form-feed and laser printers, scanners/document feeders, debit card readers, displays (touch screens and LCD) as well as self-checkout registers. Serviced Controllers and Network switches as well. Responsible for current POS equipment and new equipment rollouts and installations. Also serviced ATM's for several banks in the Des Moines area by clearing cash and media jams, troubleshooting communications and dispensing issues.