Primary onsite support for Windows 2008 server to include Active Directory management, Backup Executive, Windows 7 OS, application software and peripherals. Deliver exceptional service toward high customer satisfaction. Maintain good working knowledge of Microsoft Active Directory, Comptia A+ troubleshooting, Command Prompt tools, Windows O/S and customer applications.

Generate revenue through direct sales of computer / network services in the Windows OS environment. Hands on experience in troubleshooting workstations and laptops with Windows XP, Vista & 7 OS. Resolving TCP/IP connectivity / network issues, installation of new hardware including hard drive replacement, virus removal using Kaspersky, Malwarebytes software. A good working knowledge Windows Command Prompt for troubleshooting and problem resolution. training customers. Generate revenue through direct sales of computer / network services in the Windows OS environment.

•Achieved and exceeded revenue goals through direct sales of office systems, wide format systems and document management software. Expert knowledge of print drivers and document scanning software in Windows XP & 7 environment. Achieved Top Sales Award in 2005 resulting in Presidents Award and a trip to Puerto Rico.

• Responsible for providing customer satisfaction across a seven state area in a wide format market. Managed 30 service and administrative employees generating $5.0 million in revenue while achieving profit margins from engineering systems. Expert in team building, using problem solving tools and continuous improvement techniques.