Stephen Schickle Email & Phone Number

Las Vegas, Nevada

Philadelphia, Pa

Organized multiple ticket queues with HEAT and ServiceNow.Supervised technician responsibilities and load balanced workflow.Assisted with new device testing, and workflow change/improvement.

Philadelphia, Pa

Maintained IS&T Hardware inventory and anticipated breakage and replacement during period when inventory doubled. Analyzed excess and obsolete inventory and supported initiative to replace or reduce stock. Utilized Altiris PxE Boot to image staff devices.Managed and supervised laptops, PCs, and printers within Active Directory.Liaised with planning, procurement, and management to identify and resolve inventory issues.

Supported subcontractors through remote applications.Assembled and initialized custom small form factor PC for the executive office and trained stakeholders on systems and applications. Configured desktops, laptops, printers, and all peripheral devices on dedicated network. Resolved moderately complex software and device issues.

Audubon, New Jersey

Managed daily retail store operations including opening, closing, training, schedules, and cash reconciliation. Responded to technology issues, customers complaints, and team member needs. Liaised with vendors on inventory deliveries. Trained and mentored EasyTech Associates on technical knowledge and customer support.