• Combined sales revenue $2.95 million during 2017• In Room Dining - 12% increase in sales; 24.5% department profit• Starbucks – 6% increase in sales; 10.3% department profit• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events• Created new forecasting tool to increase accuracy within a 10% variance• Communicates and teams well with other departments ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out• Maintains member and guest satisfaction by acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction• Execute training and development of hourly associates and supervisors • Focus on a guest-oriented and service-minded training approach• AES scored highest in all restaurant outlets – 86%

• Oversaw the daily operation and performance for the busiest restaurant within the JW Marriott Brand• Sales revenue $5.9 million during 2016• Performed as Restaurant Manager from June to August• Month of July - Highest grossing month in history of outlet for revenue and number of guests• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations • Preserve excellent levels of customer service by identify customers’ needs and responding proactively to all of their concerns• Controls costs of all food and beverage outlets by assisting management in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns and budget• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all• Best in Class GSS - #1 in 3 Meal restaurants at comparable size properties• Participated on the Spirit to Serve Committee• Project lead for the Children’s Miracle Network golf outings

• Oversaw the daily operations for the 18 Oaks Steakhouse, Replenish Bistro and golf course food and beverage• Combined sales revenue over $5.4 million in 2014; 1st time accomplishment• Assumed Interim Restaurant Manager from June ’15 to October ‘15• Responsible for weekly payroll execution of 60 associates • Created new spreadsheets for associate tips, reducing the number of payroll errors by 75%• All Food and Beverage outlets now utilize these spreadsheets• Developed and successfully implemented new practices and policies for revised TABC regulations