Currently liaison with IBM's Software Business Partners Ecosystem and services delivery teams to ensure client derives time to value through the adoption of offerings. Previously the Customer advocate and trusted advisor for IBM's premium and key industry Customers in Transportation and Distribution markets for the IBM Software suites. These include Aviation, Environmental Intelligence Suite (weather, sustainability), TRIRIGA Facilities Suite, Maximo Asset Management, Sterling Order Management, Supply Chain Business Network. Lead overall Client Relationship Management providing strategic directions to Client Business/IT teams. Enable adoption, monitor usage, cross sell, up sell, renew, to meet monthly recurring revenue and Net Retention Revenue.

Responsible to advocate and bring the most advanced weather science into the aviation, airport and low level flight industries. IBM Weather Business Solution is producing world leading global weather insights that will improve existing industries and help to lay a foundation for the new groundbreaking businesses that lay just over the Horizon. Internally I work with my teams to develop an impactful growth strategy and increase partner channel opportunities.

Senior Principle, Domain Expert, Sales:Focused on development of pipeline for Sabre major investment areas of operations, crew and airports solutions. Act as primary liaison between customer and product leaderships to develop investment plans.Sales Director :Led new customer acquisition and expanding existing accounts footprint. Worked with customer reservations, marketing, flight scheduling and fares products with significant focus on flight operations and crew solutions. Oversaw all phases of sales process, including contract structures, negotiations and closing of sales with transition to delivery. Developed and maintained relationships with customer decision makers. Created strategic and tactical sales plans.

Acquired by SabreDirector, Flight Control Products - Oversaw all aspects of business and project management for flight and crew operations product line, including financials, business plans, marketing, sales support and product development. Directed product definition for new or existing products or product lines based on market or customer requirements. Interacted heavily with sales and account teams. Directed team that conducted analysis, design, programming, debugging and modification of software programs and / or applications.During this time Stephen led the automation and migration of the aircraft scheduling, flight operations and crew management technology with over 50 airlines. These transformations included a look at the wholistic operations, including many areas that are not commonly thought of as operations. This can start with analysis of planned flight schedules to ensure it is not only commercially strong but operational resilient through the planning to confirm all contractual crew pay items are captured and available for needed scheduling actions and payroll reconciliation.

Lead the efforts to automate flight operations department. Responsible for the procurement and adoption of the system into the business.

Responsible for the planning, daily operations through payroll for all flight crew members. This includes many additional administrative areas such as the scheduling of flight training, hotel procurement and auditing as well as the coordination with the other departments.