Stephen Scott Email & Phone Number

London, Gb

London, Gb

As a strategic leader my role as Chief Product Officer is to define, evangelise and implement the Product Strategy for our business. This includes the product vision, product strategy, product delivery and in our case the technology applications and delivery processes required to deliver customer and business value.

London, Gb

A small business providing Wifi connectivity across IAG group airlines

London, Heathrow, Gb

London, London, Gb

London, England, Gb

International Airlines Group (IAG) is the parent company of British Airways, Iberia, Aer LIngus, Level and Vueling. My role at IAG was to work as a senior member of the Digital Business Transformation Team to transform IAG into a group that fully embraces the potential of digital and associated business model innovations.A couple of the successes of my time in this role were the creation and introduction of Hangar 51, (IAG accelerator programme, incubator and corporate venture programme) as well as working with our Cargo business to create a new company (Zenda) an e shipping business, taking technology to the heart of shipping and logistics.

Middlesex, Gb

I work as part of the Service Transformation Team at British Airways which defines and drives technology innovation and transformation across the business.My role is to build on innovative IT agenda within British Airways and meet future business and customer needs. Collaborating with the business, industry, partners, and suppliers.

Crawley, Sussex, Gb

In this role I was responsible for the Digital P&L across the Avios programme in the UK and the Avios currency revenue on ba.com . This includes online as a sales and distribution channel, and management of digital assets as service and fulfilment channels across the IAG group including creating new revenue opportunities for ba.com and iberiaplus.com. My role also leads mobile and innovation across all devices for the Avios loyalty programme including global mobile strategy and evolution.

This was a small stock library that I owned and ran where 60 photographers worldwide sold their stock to commercial buyers. I built the e-commerce platform myself (I like to keep up with new technologies), set up the supply chain and also worked on the photography to produce the best results. I am a keen photographer myself and enjoyed creating this business to feed my passion for great photography.

In this role I was responsible for e-commerce on the airmiles.co.uk website. Looking after its commercial performance, customer journey and portfolio of development and the channel strategy alongside our call centre. I also managed a team of developer / designers online and ran our Direct Marketing Communications studio responsible for all creative execution that Airmiles produced over that period. During this period airmiles re-branded and our team were responsible for the complete rebrand delivery.

Zurich, Ch

In this role I ran the loyalty magazine for Kuoni Travel's affluent customer base. The magazine was self funding and produced every quarter. My role included funding it, writing it ( I have a diploma in freelance travel writing and photography), paginating it and managing the creative agency who delivered it. It also included selecting all imagery, competition prize sourcing and creating the other collateral required to build it and deliver it each quarter. There were no other staff working on this so the buck stopped with me.

Zurich, Ch

I started my travel industry career at the heart of the industry - in Kuoni's call centre sales team. This was a great training ground for understanding customers and taught me alot about selling travel and the importance of customer service. I had travelled extensively in Asia and Australasia prior to joining Kuoni and therefore worked in tailormade sales, putting together worldwide itineraries for customers from flight contracts and room allocations.