Stephen Scribner Email & Phone Number

Greater Boston

Greater Boston Area

Greater Boston Area

Presales Systems Engineer focused on selling Software Defined and Hyper-Converged solutions to Dell-EMC customers. Specializing in the VxRail and VxRack product lines. I am responsible for driving technical awareness, evangelism, design and configuration for customers. Extensively familiar with Dell, VMware and Other industry software defined and.

Greater Boston Area

Presales Systems Engineer focused on selling Software Defined and Hyper-Converged solutions to EMC customers. Specializing in the ScaleIO product line I am responsible for driving technical awareness, design and configuration for EMC customers. Extensively familiar with EMC, VCE and VMware Software defined and Hyper Converged product portfolio.

Greater Nashville Area, TN

• Provide technical expertise in support of pre-sales activities and is responsible for achieving and maintaining specialist level technical acumen within assigned practice specialty. Develop responses to FP’s, RFI’s.
• Assists with development of technical strategies to deliver EMC solutions that support business objectives of customers.
• Supports analysis of customer’s business objectives. Gathers information from customers that enable the presales team to devise a proposed solution
• Assists with solution configuration by leveraging own technology expertise and other resources (EMC Knowledgebases, EMC Specialists, etc.)
• Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives. Completes pre-site qualification and documentation quickly and accurately.
• Ensures that proposed solutions when implemented meet the needs and functional requirements of the customer.

Franklin, Massachusetts

• Provide technical expertise in support of pre-sales activities and is responsible for achieving and maintaining specialist level technical acumen within assigned practice specialty. Develop responses to FP’s, RFI’s.
• Assists with development of technical strategies to deliver EMC solutions that support business objectives of customers.
• Supports analysis of customer’s business objectives. Gathers information from customers that enable the presales team to devise a proposed solution
• Assists with solution configuration by leveraging own technology expertise and other resources (EMC Knowledgebases, EMC Specialists, etc.)
• Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives. Completes pre-site qualification and documentation quickly and accurately.
• Ensures that proposed solutions when implemented meet the needs and functional requirements of the customer.

Albany, New York Area

• Upgrade and Install new and existing EMC hardware products. Perform preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments. Technical/Functional Focus:
• Adheres to product specific guidelines, procedures, and best practices.
• Diagnose system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
• Perform pro-active and reactive maintenance and hardware FCOs according to established procedures.
• Adhere to proper escalation procedures. Perform part replacements and hardware firmware (microcode/FLARE) upgrades.
• Update Oracle DB at the completion of an event. Includes the timely and accurate submission of all associated documentation

Albany, New York Area

Perform basic to moderately complex and/or extended-stay hardware and software implementations. Implementations include: installing new hardware into customer environment,upgrading software/code configuring network interfaces, configuring file systems, running scripts, zoning and masking, testing/validating final product solution and developing appropriate.

Utica, New York Area

Provide quality hardware and software support with a high degree of customer service, technical expertise, and timely resolutions to end user problems. Install operating systems. Offer accurate and creative solutions to user problems to ensure end user productivity. Research, resolve, and respond to questions received via phone, tracking system, and E-mail.

Communicated with family members of substance abusers for reservation packages. Packages included sales of 10,000 - 30,000 dollars. Coordinated arrival and departure arrangements for guests from all parts of the world. Handled bill collections. Worked with state and local probation/parole departments. Responsible for sales revenue in excess of 1.5 million.

B.S., Computer Engineering Technology

Associate Of Arts And Sciences (Aas), Computer Technology

Activities and Societies: President - Technology Club