Stephen Shawmarsh-Smith Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Responsible for managing the day-to-day running of the Waterloo Cut branch of the UK's largest, high-end, cycle retailer. Job Responsibilities:• Ensure that targets are communicated, motivating both shop floor and workshop staff, to increase sales and drive efficiency.• Maintain continuous improvement of staff quality; conducting one-on-ones, appraisals and performance reviews.• Increase customer service to exceptional levels and thus, elevate the store Net Promoter Score… Show more Responsible for managing the day-to-day running of the Waterloo Cut branch of the UK's largest, high-end, cycle retailer. Job Responsibilities:• Ensure that targets are communicated, motivating both shop floor and workshop staff, to increase sales and drive efficiency.• Maintain continuous improvement of staff quality; conducting one-on-ones, appraisals and performance reviews.• Increase customer service to exceptional levels and thus, elevate the store Net Promoter Score (NPS) • Work alongside staff to ensure quality shop floor standards, adherence to processes, procedures and proactive and effective delivery.• Complete focused and detailed training around technical products and operations.• Identifying and suggesting continuous improvements to processes that ensure exceptional customer service.• Resource planning to meet day-to-day needs and recruitment as required.• Maintain a clear line of communication with colleagues, customers, and brands, whilst taking a pragmatic approach to identifying and resolving issues. • KPI analysis of sales figures, maximising profit margins, identifying growth areas and effective management of stock levels.Key Skills: • Excellent communication and interpersonal skills.• Extensive knowledge of the store environment.• Great organisational skills; the ability to manage competing priorities and plan workload effectively.• Capacity to work to tight deadlines and targets.• Clear demonstration of products to customers and staff. • Conversant with industry trends, competition and needs of the customer to better recommend the best products in terms of quality, cost and customer satisfaction.• Ability to build and maintain relationships with colleagues based on an understanding of their personal and business needs.• Propensity to negotiate effectively to ensure that customer needs and sales are completed efficiently and effectively. Show less

Shepherds Bush

Responsible for the management and running of this dual fascia store (Cycle Surgery and Runners Need). This includes;Maximising profitability whilst minimising cost and losses across both fascia's in line with store and company targets.Analysis of sales figures and KPI's on a daily, weekly and monthly basis, against both current targets and LFL figures.Provide ongoing product training for staff development.Recruitment of appropriate staff for both fascias and the… Show more Responsible for the management and running of this dual fascia store (Cycle Surgery and Runners Need). This includes;Maximising profitability whilst minimising cost and losses across both fascia's in line with store and company targets.Analysis of sales figures and KPI's on a daily, weekly and monthly basis, against both current targets and LFL figures.Provide ongoing product training for staff development.Recruitment of appropriate staff for both fascias and the workshop.Provide an outstanding level of customer service and emphasis the importance to the team.Motivate, manage and develop a thriving sales team.Plan and deliver resource management with an effective staff rota.Conduct performance and disciplinary meetings.Banking and petty cash.Visual merchandising across both fascias to ensure high store standards.Set up and implementation of a Running Club within the Runners Need side of the store. Show less

Croydon, United Kingdom

Kensington High Street

High Street Kensington

Manchester, United Kingdom

Product knowledge, customer service, product sales, visual merchandising, staff training, store maintenance, ski boot fitting, custom foot-bed molding, foot analysis, ski servicing, ice climbing instructing, ice wall maintenance, ensuring all parties are safe whilst in the ice wall, inspiring the outdoor community.

St. Anton

Oldham, United Kingdom

Bsc, Sport And Exercise Science

Activities and Societies: Men's lacrosse team captain, Brumski and board freestyle and race team.

Photography

Street Photography, Photojournalism, Portrait Photography, Food and Product Photography, Studio Lighting, Photoshop.

A-Levels, P.E, Art, Biology, B, A, C

Gcse'S, 3A'S 8B'S