European Customer Service Manager
Current
Jan 2022 - Present
AeroLeads people directory · profile
Stephen Shawmarsh-Smith Email & Phone Number
Customer Service Manager Providing Insights from European Markets
at
Wahoo Fitness
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Service Manager Providing Insights from European Markets
Location
London, England, United Kingdom
Company size
Who is Stephen Shawmarsh-Smith? Overview
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Quick answer
Stephen Shawmarsh-Smith is listed as Customer Service Manager Providing Insights from European Markets at Wahoo Fitness, a company with 197 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Stephen Shawmarsh-Smith.
Stephen Shawmarsh-Smith previously worked as European Customer Service Manager at Wahoo Fitness and European Customer Service Supervisor at Wahoo Fitness. Stephen Shawmarsh-Smith holds Bsc, Sport And Exercise Science from The University Of Birmingham.
Company email context
Email format at Wahoo Fitness
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Wahoo Fitness
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Profile bio
About Stephen Shawmarsh-Smith
BSc (Hons) Sport and Exercise Science Graduate from The University of Birmingham 2010.Currently working in the Fitness and Tech Industry for Wahoo Fitness. Several years experience in customer service and the sport retail industry across cycling, skiing and snowboarding, summer and winter mountain pursuits.
Listed skills include Photography, Retail, Customer Service, Sales, and 20 others.
Current workplace
Stephen Shawmarsh-Smith's current company
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Wahoo Fitness
13 roles · 19 years
Stephen Shawmarsh-Smith work experience
A career timeline built from the work history available for this profile.
European Customer Service Supervisor
Apr 2021 - Jan 2022
European Customer Service Coordinator
Oct 2019 - Apr 2021
European Customer Service Representative
Mar 2018 - Oct 2019
Store Manager
- Responsible for managing the day-to-day running of the Waterloo Cut branch of the UK's largest, high-end, cycle retailer. Job Responsibilities:
- Ensure that targets are communicated, motivating both shop floor and workshop staff, to increase sales and drive efficiency.
- Maintain continuous improvement of staff quality; conducting one-on-ones, appraisals and performance reviews.
- Increase customer service to exceptional levels and thus, elevate the store Net Promoter Score… Show more Responsible for managing the day-to-day running of the Waterloo Cut branch of the UK's largest, high-end, cycle.
- Increase customer service to exceptional levels and thus, elevate the store Net Promoter Score (NPS)
- Work alongside staff to ensure quality shop floor standards, adherence to processes, procedures and proactive and effective delivery.
Aug 2016 - Mar 2018
Partner / Founder/ Photographer
Stephen And Ronald Wedding Photography
Jul 2013 - 2017
Store Manager
Cycle Surgery
Responsible for the management and running of this dual fascia store (Cycle Surgery and Runners Need). This includes;Maximising profitability whilst minimising cost and losses across both fascia's in line with store and company targets.Analysis of sales figures and KPI's on a daily, weekly and monthly basis, against both current targets and LFL.
Aug 2014 - Aug 2016
Assistant Manager
Snow And Rock / Cycle Surgery / Runners Need
Feb 2014 - Aug 2014
Assistant Manager
Apr 2013 - Feb 2014
Ski Department Manager
Sep 2012 - Apr 2013
Ski Technician And Ice Wall Climbing Instructor
Product knowledge, customer service, product sales, visual merchandising, staff training, store maintenance, ski boot fitting, custom foot-bed molding, foot analysis, ski servicing, ice climbing instructing, ice wall maintenance, ensuring all parties are safe whilst in the ice wall, inspiring the outdoor community.
Jun 2011 - Sep 2012
Chalet Chef And Host
Skival
Dec 2010 - May 2011
Multi Sports Coach
2007 - Sep 2010
Team & coworkers
Colleagues at Wahoo Fitness
Other employees you can reach at wahoofitness.com. View company contacts for 197 employees →
TP
Travis Pollock
Colleague at Wahoo Fitness
Golden, Colorado, United States, United States
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AD
Adam Downs
Colleague at Wahoo Fitness
Marietta, Georgia, United States, United States
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QO
Quentin Olsen
Colleague at Wahoo Fitness
Charlottesville, Virginia, United States, United States
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GG
Greg Gaffney
Colleague at Wahoo Fitness
Woodstock, Georgia, United States, United States
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RS
R. Scott Belzer
Colleague at Wahoo Fitness
Decatur, Georgia, United States, United States
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EQ
Erin Quinn
Colleague at Wahoo Fitness
Greater Colorado Springs Area, United States
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SM
Sonny Molloy
Colleague at Wahoo Fitness
Bungay, England, United Kingdom, United Kingdom
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JP
Jared Portela
Colleague at Wahoo Fitness
Marietta, Georgia, United States, United States
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MC
Mac Cassin
Colleague at Wahoo Fitness
Boulder, Colorado, United States, United States
View →
CC
Christopher Cash
Colleague at Wahoo Fitness
Chester, Pennsylvania, United States, United States
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Travis Pollock
Colleague at Wahoo Fitness
Golden, Colorado, United States, United States
View →
AD
Adam Downs
Colleague at Wahoo Fitness
Marietta, Georgia, United States, United States
View →
QO
Quentin Olsen
Colleague at Wahoo Fitness
Charlottesville, Virginia, United States, United States
View →
GG
Greg Gaffney
Colleague at Wahoo Fitness
Woodstock, Georgia, United States, United States
View →
RS
R. Scott Belzer
Colleague at Wahoo Fitness
Decatur, Georgia, United States, United States
View →
EQ
Erin Quinn
Colleague at Wahoo Fitness
Greater Colorado Springs Area, United States
View →
SM
Sonny Molloy
Colleague at Wahoo Fitness
Bungay, England, United Kingdom, United Kingdom
View →
JP
Jared Portela
Colleague at Wahoo Fitness
Marietta, Georgia, United States, United States
View →
MC
Mac Cassin
Colleague at Wahoo Fitness
Boulder, Colorado, United States, United States
View →
CC
Christopher Cash
Colleague at Wahoo Fitness
Chester, Pennsylvania, United States, United States
View →
4 education records
Stephen Shawmarsh-Smith education
Bsc, Sport And Exercise Science
Photography
London School Of Photography
A-Levels, P.E, Art, Biology, B, A, C
Blue Coat School 6Th Form
Gcse'S, 3A'S 8B'S
Blue Coat C Of E School
FAQ
Frequently asked questions about Stephen Shawmarsh-Smith
Quick answers generated from the profile data available on this page.
What company does Stephen Shawmarsh-Smith work for?
Stephen Shawmarsh-Smith works for Wahoo Fitness.
What is Stephen Shawmarsh-Smith's role at Wahoo Fitness?
Stephen Shawmarsh-Smith is listed as Customer Service Manager Providing Insights from European Markets at Wahoo Fitness.
Where is Stephen Shawmarsh-Smith based?
Stephen Shawmarsh-Smith is based in London, England, United Kingdom while working with Wahoo Fitness.
What companies has Stephen Shawmarsh-Smith worked for?
Stephen Shawmarsh-Smith has worked for Wahoo Fitness, Evans Cycles, Stephen And Ronald Wedding Photography, Cycle Surgery, and Snow And Rock / Cycle Surgery / Runners Need.
Who are Stephen Shawmarsh-Smith's colleagues at Wahoo Fitness?
Stephen Shawmarsh-Smith's colleagues at Wahoo Fitness include Travis Pollock, Adam Downs, Quentin Olsen, Greg Gaffney, and R. Scott Belzer.
How can I contact Stephen Shawmarsh-Smith?
You can use AeroLeads to view verified contact signals for Stephen Shawmarsh-Smith at Wahoo Fitness, including work email, phone, and LinkedIn data when available.
What schools did Stephen Shawmarsh-Smith attend?
Stephen Shawmarsh-Smith holds Bsc, Sport And Exercise Science from The University Of Birmingham.
What skills is Stephen Shawmarsh-Smith known for?
Stephen Shawmarsh-Smith is listed with skills including Photography, Retail, Customer Service, Sales, Visual Merchandising, Social Media, Training, and Teamwork.
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