Insurance broker with experience in providing tailored insurance solutions, driving sales and growing personal book of business. Expert in identifying customer needs, upselling coverage options, and closing high-value deals. Proven ability to exceed sales targets by leveraging relationships with business referral partners. Skilled in cross selling various products to boost revenue and long term customer loyalty to the brokerage. Highly proficient with Salesforce.

Freight broker in charge of the acquiring new clients in need of transportation services. Responsible for over $3.6M in total revenue. Oversee customer focused sales strategy to maintain cost controls, support company growth objectives, and maintain/improve service standards. Coordinate door-to-door shipments by utilizing multi-modal transportation chain. Effectively, in conjunction with other departments, participate in customer-centric negotiations (B2C Sales). Support existing client relations for long term customer retention.

- Manage operations for smooth functioning operation while maintaining a high standard of customer satisfaction.- Responsible for the overall food and beverage operations. - Formulated policies and business goals to meet & exceeding revenue targets.- Developed close relationships with clients and analyzed their needs to develop and build menus and personalized events to ensure top level customer service, retention and referrals.- Assisted with interviewing, hiring, training, and development of qualified employees.- Deal with customer complaints and concerns to maintain customer satisfaction ratings- Created employee schedule to ensure labor hours fall within projected guidelines and accommodating numerous employee requests

Responsible for all bar duties and bar preparation at pub. Constantly moving and lifting is part of the job all while working in a fast-paced environment with long hours of work at night. Job finished here as pub terminated operation permanently.