Stephen Shepherd

Stephen Shepherd Email and Phone Number

Customer Experience Delivery Manager @ Cognizant | Customer Service @ Cognizant
teaneck, new jersey, united states
Stephen Shepherd's Location
Wellington, New Zealand, New Zealand
Stephen Shepherd's Contact Details

Stephen Shepherd work email

Stephen Shepherd personal email

n/a
About Stephen Shepherd

I have over 20 years of ICT industry experience, delivering exceptional service experiences across both government and private sectors. I am experienced in a wide range of technologies, from infrastructure to cloud, Oracle to open source, API to AI&ML. I work as the conduit between customers and technical staff, enabling them to succeed and grow through their use of our services, and helping them plan for their future. I thrive on coordination, customer satisfaction and collaboration.

Stephen Shepherd's Current Company Details
Cognizant

Cognizant

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Customer Experience Delivery Manager @ Cognizant | Customer Service
teaneck, new jersey, united states
Website:
cognizant.com
Employees:
278214
Stephen Shepherd Work Experience Details
  • Cognizant
    Customer Experience Delivery Manager
    Cognizant Mar 2023 - Present
    Wellington, Wellington Region, New Zealand
    I am responsible for ensuring that services delivered into our top key accounts run smoothly, and any issues are dealt with quickly and efficiently with minimal impact. I am strong in technical, delivery and relationship management, which means I have created solid relationships both internally with my teams, as well as externally with my customers. I have a problem solving, logical mind and enjoy being part of a team to deliver outcomes.
    View
  • Servian
    Customer Experience Delivery Manager
    Servian Nov 2020 - Mar 2023
    Wellington Region, New Zealand
    Delivering an exceptional service experience to Servian's New Zealand customers.
    View
  • Enterpriseit
    Customer Experience Delivery Manager
    Enterpriseit Mar 2018 - Nov 2020
    Wellington & Wairarapa, New Zealand
    Delivering an exceptional service experience to Enterprise IT's customers.
    View
  • Spark New Zealand
    Client Manager
    Spark New Zealand Mar 2017 - Oct 2017
    Wellington & Wairarapa, New Zealand
    Helping New Zealand's business and charitable organisations realise their potential though the empowerment of digital platforms & technology.
    View
  • Spark Digital Nz
    Business Solutions Specialist
    Spark Digital Nz Jul 2013 - Feb 2017
    Wellington & Wairarapa, New Zealand
    Solution sales lead, aligned to Sparks corporate clients
  • Spark Digital Nz
    Technical Assistant
    Spark Digital Nz Jan 2010 - Jun 2013
    Wellington & Wairarapa, New Zealand
    Pre-sales support to our corporate & enterprise sales teams, providing technical and commercial advice, often directly with the client.
  • Gen-I
    Ict Services Coordinator
    Gen-I Mar 2007 - Jan 2010
    Wellington & Wairarapa, New Zealand
    Coordinating and managing complex telco solution builds for gen-i's corporate & enterprise clients
  • Telecom New Zealand
    Retail Stores - Assistant Manager
    Telecom New Zealand Nov 2006 - Mar 2007
    Wellington & Wairarapa, New Zealand
    Based in Lambton Quay
    View

Stephen Shepherd Skills

Solution Selling Telecommunications Service Delivery It Service Management It Strategy Pre Sales Solution Architecture Itil Data Center Virtualization Cisco Technologies Managed Services Service Management

Stephen Shepherd Education Details

Frequently Asked Questions about Stephen Shepherd

What company does Stephen Shepherd work for?

Stephen Shepherd works for Cognizant

What is Stephen Shepherd's role at the current company?

Stephen Shepherd's current role is Customer Experience Delivery Manager @ Cognizant | Customer Service.

What is Stephen Shepherd's email address?

Stephen Shepherd's email address is st****@****i.co.nz

What schools did Stephen Shepherd attend?

Stephen Shepherd attended Victoria University Of Wellington.

What skills is Stephen Shepherd known for?

Stephen Shepherd has skills like Solution Selling, Telecommunications, Service Delivery, It Service Management, It Strategy, Pre Sales, Solution Architecture, Itil, Data Center, Virtualization, Cisco Technologies, Managed Services.

Who are Stephen Shepherd's colleagues?

Stephen Shepherd's colleagues are Shrutinanda Gope, Shiva Krishna, Praveen Krishnan, Geethaikannan Ra, V B, Sivakumari Rudraboina, Chanchal Tantubay.

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