Stephen Shields Email & Phone Number

As a Project Services Consultant contracted with ISO-NE, my primary responsibility was to lead the organization through the process of selecting a new Project/Work Management tool for the Participant Relations and Services team. In this role, my focus was on delivering a comprehensive and strategic approach to selecting, implementing, and optimizing the chosen Project/Work Management tool. This involved the following key activities: - Thoroughly identified and documented the team's requirements for the new application. - Collaborated with stakeholders to assess and score multiple work management tools, aligning them with the team's specific requirements. This evaluation process led to the shortlisting of two top candidates for further scrutiny. - Conducted an in-depth comparison between Asana and Monday.com in close collaboration with key stakeholders. - Developed a comprehensive product matrix to objectively evaluate and score the top two products against stakeholder requirements, ensuring a data-driven decision-making process. - Worked closely with stakeholders and Corporate IT to successfully implement Asana, providing support and guidance throughout the implementation phase.Utilized industry best practices to create tailored Asana training programs for new users, ensuring a smooth onboarding process. - Acted as a consultant in delivering best practices to support user onboarding, guaranteeing efficient adoption of the new tool. - Provided consultation services for the implementation of Asana Portfolios and Reporting, helping the team leverage advanced features for better project management and reporting. - Extended support to Corporate IT by assisting other internal teams with their Asana onboarding, promoting consistency and proficiency across the organization.- Assist IT Architecture and Enterprise Applications team to leverage Asana for setting team goals for 2024.

As a Principal Program Manager contracted with Biofrontera INC, my primary focus was on guiding the organization through a smooth transition to a new IT organization following corporate restructuring. In this role, I was responsible for overseeing a range of critical projects, including:- Reevaluating and updating the organization’s policies, procedures, and SOW for GAMP5 Compliance documentation.- Supporting the candidate review and interview process for the new IT Director position.- Managing the project to replace the current ERP platform.- Overseeing the project to evaluate potential CRM replacement solutions.- Leading the project to implement a new Enterprise Data Warehouse.- Managing the implementation of Smartsheet PPM and PMO model for Project Management.- Rebuilding the compliance documentation for the new USA company.

As a Principal Program Manager contracted with Santander Bank NA, my focus was on automating metrics and reporting for the Santander Infrastructure organization. In this role, I spearheaded a range of critical initiatives, including:- Conducting a deep-dive analysis of the reporting processes and identifying bottlenecks.- Identifying opportunities for automation with data collection and reporting.- Developing an architectural model for databases and tools to support report automation.- Streamlining the reporting development cycle by developing efficient processes.- Developing a comprehensive business plan for senior management to support the program rollout. In addition to these initiatives, I also served as the Program Manager for a joint data analytics project with KPMG, which helped to optimize the bank's data analytics capabilities. I was also responsible for leading a project to automate weekly incident reporting, improving accuracy and efficiency across the organization.

During the pandemic, I had the privilege of serving as the Director of IT for Urban Missionaries, a small non-profit organization based in Worcester. In this role, I was responsible for overseeing a range of critical projects, including:- Managing a project to address network attestation issues and enhance security.- Implementing a new backup strategy for NAS storage to ensure data protection.- Working with software vendors TechSoup and Microsoft to obtain non-profit licensing and reduce software costs.- Leading a project to migrate Urban Missionaries' QuickBooks accounting platform to Windows 10 and Office 365.- Managing system upgrades for Chrome OS, Windows 10, and Office 365 to ensure optimal system performance.- Implementing new tools and processes to leverage G Suite for improved productivity.- Managing the implementation of Clockify, a cloud-based time-tracking system for hourly employees.- Delivering a Microsoft Access-based gift card tracking application for accounting.- Overseeing development changes for the Microsoft Access-based Christmas Gift Application for 2020.- Leading a project to implement SQL Server for POS data collection and analysis to enhance data insights.Through my leadership and expertise in IT management, I was able to support Urban Missionaries' mission of providing clothing, furniture, computers, food, and housing to people in need in the Worcester area. I remain committed to driving measurable improvements in IT systems and processes to support non-profit organizations and their important work.

Boston, Ma, Us

As a PMP/CSM certified Program Manager and Consultant contracted to Fresenius Medical, I successfully delivered multiple large-scale integration projects and provided PMO analysis, PPM tools, and management reporting. My key responsibilities and accomplishments include:- Successfully managed multiple major upgrade projects for Fresenius’ Soarian eCube Clinical Application, resulting in improved performance across 3000 clinical dialysis sites in North America.- Led a large-scale project to create a fully integrated Product Support environment for all applications, which resulted in improved support and maintenance services for the organization.- Provided consulting on Clarity PPM roadmap and functionality, and managed multiple programs for Clarity PPM upgrades, expansion, and functional enhancements, which resulted in improved project management capabilities and efficiencies.- Implemented a solution to provide SQL-based, custom reporting solutions from Clarity PPM for the CIO and Finance organizations, which resulted in improved project cost reporting and forecasting.- Developed PMO Quality Metrics Reporting to support PMO practices and procedures, and managed the development of a customized PMO Project Intake and Analytics solution to support PMO Project Governance and Quality initiatives.- Acted as a subject matter expert on CA PPM 14.4 to support the PMO and provided training for CA Clarity processes and data quality objectives.- Managed the rollout of new PMO initiatives for Clarity PPM Baselining, Stage management, and status reporting, resulting in improved project governance and visibility. Overall, my expertise in large-scale integration projects, PMO analysis, and PPM tools helped Fresenius Medical to improve its project management capabilities and efficiency.

As a Senior Program Manager/Project Manager at Quest Diagnostics in Marlborough, MA, I specialized in PMO Governance, Project Analytics, Systems Architecture, infrastructure, and client interfaces. My primary focus was on managing the delivery of large-scale Bioinformatics platforms and databases for Quest's Science and Innovation (R&D) business unit.In addition to this, I drove the architectural review process for distributed systems and databases and managed the vendor evaluation of dynamic and static data masking/redaction tools and methods to support internal and third-party applications and processes across the enterprise. I also managed the Technology refresh project for advanced storage platforms.To streamline the IT PMO Organization, I developed new processes, documentation, and training, and developed a SQL database to support data integration and reporting for the Quest PMO. I also created automated reporting solutions for the PMO to manage project status, PM allocations, and capacity.Lastly, I managed Clarity PPM reporting for the PMO to ensure seamless project delivery.

Cambridge, Massachusetts, Us

During my short-term assignment at VT MAK in Cambridge, MA, I was responsible for managing corporate Business Systems, vendor relationships, and Business Intelligence projects for a small (60-person) software development company.To improve the overall efficiency and performance of the business systems, I developed a roadmap for enhancements to the Sage MAS500 ERP system, Soffront CRM, and FLEXERA licensing application with a focus on integrated reporting and business process improvement.Additionally, I managed a project to deliver a SQL Server solution that integrated CRM, ERP, Flexera Licensing, and incident tracking systems into a single data mart. This solution addressed sales process deficiencies and improved overall business performance.Through my efforts, the company was able to streamline its business processes and improve its reporting capabilities, resulting in greater efficiency, better decision-making, and increased profitability.

San Jose, California, Us

As a Senior Program Manager at Polycom’s Global Services organization, I managed multiple concurrent BI/DW projects and acted as a liaison between Polycom Global Services management and IT for all BI issues and requests, ensuring seamless communication and collaboration.To achieve the successful implementation of new BI solutions, I managed local and remote business analysts and software developers. One of my key achievements was managing a team of senior analysts and contractors to rapidly implement a working prototype for the company’s Master Data Initiative using Agile/Scrum development practices in a SQL Server environment.In addition, I managed the implementation of a new Corporate IT Operational Data Store to support the staging of external vendor data into the company’s data warehouse. I also developed new analytics tools and data structures with a focus on product quality initiatives and operational improvement.One of my major accomplishments was creating a process to accurately measure product quality and repair processes within the company’s supply chain. This resulted in projected savings of $250K in yearly repair costs while increasing customer satisfaction.Overall, my efforts at Polycom’s Global Services organization resulted in improved efficiency, better decision-making, and increased profitability.

EDW Solutions Development 2005 - 2010Managed an international team of project managers and software developers across the USA, Asia, and Europe. I was responsible for the end-to-end delivery of BI/DW applications and reporting solutions within HP’s Corporate Enterprise Data Warehouse.BI Manager / Project Manager 2000 - 2005Managed teams and the full SDLC for reporting solutions, including P&L Reporting, business metrics, forecast consolidation applications, deferred revenue reporting, and revenue consolidation in a SQL Server-based, data warehouse environment. Manager, USA Desktop Operations 1998 - 2000Responsible for designing, developing, and delivering service delivery processes and solutions for incoming national accounts.Project manager, Digital Global Services 1992 - 1998Managed the delivery of the SQL Server-based Americas Information Repository, growing the Data Mart to 1200 registered users and providing the first automated, balanced scorecard reporting across operational and financial metrics for the Americas Region.Business operations consultant 1988 - 1992As a Business Operations Consultant, I delivered operations reviews and consulting services to Field Service District management teams in New England and Upstate New York to understand and improve performance metrics through improved delivery practices.Senior Field Engineer 1978 - 1988Responsible for the management and support of the entire family of Digital Equipment Corporation PDP / VAX hardware and VMS and Unix operating systems across an assigned customer base in the Metropolitan Boston area.Computer Technician 1976 - 1978Responsible for the final assembly and test for the PDP 8 family of systems. My duties included component-level troubleshooting, repair, systems integration, and delivery for shipment.