Stephen Shum Email and Phone Number

Responsible for the installation, maintenance, and repair of CO2 laser machines across Canada and Atlantic region of the United StatesTroubleshooting and analyzing meticulous problems involving laser resonators and machine tooling systemsSolving electrical, mechanical, and electromechanical problems onsiteOperate Mitsubishi applications to control and manipulate beam focus and speeds to create optimal laser cuttingTraining customers and new employees onsite and via telephoneSuccessfully installed Canada’s first ever 6kW CO2 Laser machine

Oversaw daily activities in store. Worked closely with department managers on specials and logistics of inventory. Provided customer service to potential and returning customers. Working with and motivating part-time staff in a positive and enjoyable work experience. Worked throughout all departments to understand products and provide better customer knowledge/

Worked on maintaining, installing and repairing dental equipment into office based practices. Pushed to learn new and developing methods and technology in the dental industry. Worked with installation teams on new and renovated offices. Recommended means of maintenance measures and preventative costs.

Worked and followed along with Sr. Engineers on training and development of OEM manufacturing. Along with training, worked closely with parts and handling department to understanding vital machined parts that went into manufacturing process. Worked with electrical engineers on installing sensors, safety equipment, and pneumatic motors, and programming electronic equipment. Worked with mechanical engineers on installing hardware, hydraulic motors and machined parts.