This job entailed working alongside the assistant store manager to organize product, train employees, and bring in revenue/profit to the home theater area of the store. All areas managed were home theater TVs/projectors, home theater audio, appliances, media, video gaming, and car audio. Scheduling of all employees in this department was done weekly, as well as weekly/monthly one-on-ones with coworkers. Goals and tasks were assigned to each employee during this time with employee careers in mind. I was in charge of hiring new employees for the department, and performing verbal warnings/write-ups for employee poor performance, absent days, etc.

Non-commissioned based sales over more then half the Best Buy store. Expertise and training in sales approach/product knowledge was crucial. Areas of service included appliances, car audio, video gaming, movies/music media, home theater televisions/projectors, and surround sound. Geek Squad installation services and insurance was offered with all sales.

Working for the Geek Squad front counter my job duties were to diagnose any client/customer electronics for repair or help. This included laptops, desktops, tablets, televisions, and cell phones upon many more electronics. If the problem or repair needed more attention/time I would create an invoice and check in the product with the Geek Squad technicians.

Handle special orders, return of products, and customer purchases as well. The job entailed face to face and over the phone customer service.