Stephen Simpson Email & Phone Number

Leeds, United Kingdom

At Security Support, providing first point of contact for 2500 LBO's. Delivering unrivalled assistance and reassurance immediately and accurately.* Responsible for all major incidents including, Robberies, assaults and threats in the workplace.* Monitoring, downloading and securing CCTV.* PTP on large winning bets and ensuring all bets are correct prior to payment.* Responsible for Debit Payments and Refunds up to £100,000.* Building relationships with Area and Regional Managers and reporting all incidents.* Liasing with Police and Investigators on serious incidents.* Preventing Staff and Customer Fraud via different avenues.* Arranging engineers via third party companies for all repairs.* Ensuring fully compliant at all times and ensuring colleagues adhere to licensing ojectives.

Leeds, United Kingdom

To manage and motivate a compact team within a customer facing LBO to excel in Customer Service and brand standards within a fully compliant environment.* Growth of business through providing first class customer service at all times.* Taking ownership of the LBO and team to deliver outstanding products/service.* Encourage business growth through active product promotions.* Identifying opportunities to improve shop performance.Delivering action plans to implement this.* Providing support & Training whilst recognising others strengths and actively facilitating their development.* Creating development plans to maintain staff progress through 1-1 meetings* Responsible for Staffing Rotas, Holidays and recruitment.* Analyse statistical information to maximise shop turnover and profitability.* Cost management of LBO and staff.

Leeds, United Kingdom

Senior Account Manager within customer service for a large clothing supplier.To actively seek opportunity for business growth and expansion and develop my team to excel in all aspects of their role whilst demonstrating outstanding service throughout..* Providing Teamwear Clothing through workplaces and a variety of other avenues.* Issuing quotes and converting to sales.* Building relationships with overseas suppliers and importing cost effective products.* Managing workflow and monitoring staff on and mentoring with personal development.* Presentations to Clients with new ranges.* Providing excellent service throughout using in house embroiderers.* Call Monitoring and complaints handling.* Responsible for Tailored and structured Training - individually and as a group.* Motivating a large team who share the same vision.

Management And Leadership

A Management and Leadership DIploma.

Education record

9 x GCSE Graded A-C GNVQ Advanced Leisure and Tourism