Delivery of Key Service Levels for Data Validation, Retirements, Revisions and Scheme Finance Teams within MyCSP Operations.Responsible for change within the area and delivery of project transitions to BAU processes. Improving performance and bringing down the ratio of cost per transaction and complaints per transaction year on year.

Responsible for the delivery of Key Service Levels, National Audit Office payments review for Civil Service Pensions payments.Control of Overpayment prevention, recovery forecasting and reporting.