Stephen Smith Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

Andor Technology Ltd (Andor) is based in Belfast, Northern Ireland, operates at the high-value end of the global scientific digital camera market. Andor was setup in 1989 out of Queen's University in Belfast, & now employs over 400 people in 16 offices worldwide & distributes its products to 10,000 customers in 55 countries.“Our mission is to become the global leader in pioneering & manufacturing high performance light measuring solutions”The principal business of Andor is the development & manufacture of high performance digital cameras. Further, we look to share our expertise to develop the best solutions for your light measuring problems, distributing our products to a customer base encompassing both the scientific research & industrial communities.In January 2014, Oxford Instruments, a leading provider of high-technology tools for industry & research, announced the acquisition of Andor Technology. As a result of this acquisition, Andor will continue to focus on growing their existing core markets & will spearhead Oxford Instruments strategic expansion into the Nano-Bio arena. The growth & success of Andor has been driven by our simple ethos of maintaining the company focus on the following factors:Customer FocusAndor believes the heart of our business is our customers; our success comes from the success of our customers. We constantly monitor customer feedback to look how we can improve the products we make or the service we can offer. InnovationAndor is never satisfied with the status quo & to ensure we can continue to offer the best products & services Andor continually strives for innovation. We have a long history of bringing innovation to the high performance camera market.TeamworkAndor views the team as the stakeholders of Andor which encompasses our customers, our Staff, our distributors & our suppliers & we believe that through better Teamwork we divide our task & multiply our success.

Hillsborough

•Increasing company turnover through creation of events, marketing materials, promotions and gaining new corporate clients.•Corporate client development & retention through initiatives such as networking events.•Designing marketing materials to promote the business, raising company awareness and to further increase sales.•Raising the profile of the business, through rebranding the company logo, creating ties with local businesses, doing joint promotions and gaining sponsors.•Maximising customer reach through increasing our social media presence.•Identifying key areas that require improvement within the company.•Being second in command, managing and motivating staff, by setting out goals to increase productivity, therefore ensuring efficiency.

Belfast, United Kingdom

• Responsible for targeting prospective clients and providing them with knowledge on Ream’s products and services, all whilst increasing the Ream client portfolio.• Responsible for preparing and presenting solution proposals, quotations and tenders.• Develop and maintain a co-operative working relationship with all clients. Maintain a high degree of customer service and confidence within Ream.• Assisting the company in achieving KPI’s set out by the company director. • Contacting new and existing clients to increase company brand awareness within the market.

Belfast & Newtownabbey

• Day to day management of the business including all customer service functions, supply chain management, business process management and profit & loss.• Managing staff performance through individual sales and training staff.• Creating rotas for 8 staff in peak seasons and assigning daily duties.• Motivating staff by setting out goals to increase sales and ensure store efficiency.• Ensuring that KPI’s are met in both shops, including sales and wages.• Budgeting staffing hours through the year, allocating extra hours for seasonal periods.• Increased business turnover by 11% in 2013 from 2012.• Keeping customer service to the highest level at all times, ensuring the customer experience is the best it can be every visit.• Ensuring merchandise displays and shop space are used effectively & filled at all times.• Increasing company awareness through advertising campaigns, local newspapers, social media and word of mouth recommendations.• Designed the company logos and built the websites through html and css coding.• Successfully managed the opening of a second branch whilst maintaining excellent customer service and sales results through high team motivation and customer loyalty.

Belfast

• Responsible for overseeing the day to day running of the shop and employees. • Leading a team to deliver exceptional customer service in a retail environment, ensuring the shop is operational at all times and the range of products offered meet the customers needs.• Managing and motivating my team to increase sales and ensure efficiency.• Controlling stock levels within the company, rotating and merchandising products within the store to increase sales. Introducing different products side by side to encourage cross selling.• Being at the forefront for having the latest products and offering competitive prices.• Increased shop turnover by 4% within one year of starting in role.• Reduced expenses by 3% in first year.