Stephen Sousa Email & Phone Number

Boston, Massachusetts, United States

Cambridge, Ma

Braintree, Ma

Project management of full life cycle custom development and off-the-shelf software implementation. Managed Enterprise applications (Lawson, Jack Henry Loan Processing, Salesforce) and SQL Server environment. • Managed Salesforce development and deployment for both the internal and regional projects that allowed cross department/business unit sharing to coordinate efforts in parish and clergy outreach• Created a data warehouse to snapshot key financial data, centrally store and utilize data previously stored in spreadsheets, and create an aggregation point for authoritative source systems• Designed and implemented Financial Practices survey tool which standardizes audit questions and reporting, reducing manual reporting times by 80% and increasing reporting accuracy by more than 95% • Created integrated web applications for functional processes across departments and to make departments self-reliant without IT intervention• Developed Integrations for Cloud/SaaS applications (Salesforce, Payroll, Constant Contact) to eliminate manual synchronization issues• Oversaw Cemetery Association risk management project to digitize irreplaceable documents and reduce research time for 97% of historical lookups• Maintained project documentation for requirements, design, as-built, and support instructions• Created GIS centric executive reports and comprehensive reports on parishes and clergy• Mentored previous Oracle developers in SSRS and Visual Studio and performed code review

Woburn, Ma

Managed 6-member staff providing network services, desktop support, client implementation, custom programming, warehouse automation, and package scanning services.• Planned and implemented new data lines, VoIP phone system, and cellular contracts to cut telecom costs by 50% while increasing speed and efficiency at all 12 remote offices• Created workflow for driver payment and customer account approval processes to save time and paper, and add checks and balances to the process• Designed and implemented same-day delivery monitoring system for medical routes to allow dispatch to proactively respond to potential issues before SLA agreements we not met• Implemented Office 365 to reduce outsourced email management costs and provide better services• Created performance reports to measure driver and company performance against published SLAs• Managed the company’s delivery management system processing approximately 40k parcels per day• Managed and troubleshot issues with the ESX server farm and EMC SAN• Detected and corrected errors in backup process across ESX servers to create reliable backups

Chestnut Hill, Ma

Managed the college’s database systems, provide project management, custom development, and supervised helpdesk technicians and temp/contracted IT specialists.• Spearheaded business process streamlining and automation project that integrated and automated data movements between applications to eliminate double entry• System integration of multiple student systems, access control system, and Campus Safety ID system• Developed web applications to provide specialized data storage in ASP and utilized SSRS reporting• Successfully completed implementation of the college's new Student Information System• Voted Chairman of the CAMS User Group to represent all colleges using the software package

Chelmsford, Ma

Managed the five member US Technical Services team that provided Pre/Post-sales support, implementation services, pre-sales demonstrations, and network support.• Successfully managed implementation and expansion of client installations including NY Public Library, Tennessee Public Defender's Office, and Youngstown State University

Natick, Massachusetts, United States

Liased with development engineers to facilitate problem resolution; Supervised and mentored junior support engineers; Performed pre-sales and technical demonstration; Provided clients with hardware specifications for their planned environment; Visited client sites to address technical and customer service problems• Successfully managed the implementation and expansion of high profile international accounts including HP (US, Europe, & Australia), Intel (US & Israel), Net Store (UK), and Arthur Andersen (US & UK) • The company's largest client (Hewlett Packard) insisted that I travel to their France office to correct problems with the backup data center installation• Wrote technical solutions and procedures on various aspects of our software to assist both staff and clients