Stephen S. Email & Phone Number

Jackson, Mi, Us

Jackson, Mi, Us

Jackson, Michigan, Us

Jackson, Michigan, Us

Jackson, Michigan, Us

• As a member of the team, developed automated detection systems to provide layered detection for emerging threats.• Assisted with determining a redundancy of tasks, and helped eliminate redundancy, saving the company over $100,000 a year.• As a member of a task group, eliminated an old environment of a system of record, which will save the company $480,000 a year.• Became proficient with the usage of various security tools, such as Azure Sentinel, Proofpoint and Microsoft Defender for Endpoint.• Created automation within Sentinel to reduce human struggle hours, save the company money and reduce alert fatigue.• As the member of an intern team, developed a business case to significantly reduce human struggle hours across the company, by utilizing existing tools.

Jackson, Michigan, Us

• Performed end of support/end of life analysis for software that could potentially pose a security risk and facilitated their removal, companywide. • Assisted operationally both the Software and Hardware asset management teams. • Researched purchase documents and entered security entitlements into SNOW license manager.• Developed a department approved business continuity and disaster recovery plan for the entire IT Governance portfolio.• Performed root cause analyses for risks discovered during regular work.• Assisted with the design and implementation of a new OT Asset Management system.• Performed in-depth data analysis of the company’s systems of record for asset data and assisted with maintaining the database for accuracy and helped to bring and keep the KPI to green status.• Developed a PowerApps that facilitates connection between mentors and prospective mentees, as my summer project.• Worked with the ServiceNow platform, testing new builds, and adding new features.• Discovered and helped remediate risks within the IT Asset Management Program.

Camp Hill, Pennsylvania, Us

• Successfully handled multiple projects, duties and responsibilities at the same time, often under high pressure and with time sensitive objectives.• Responsible for maintaining hardware, software, security, and network assets in the field.• I functioned as the primary point of contact as a mentor for other field engineers. • Helped to train new Field Engineers on industry best practices and unique systems that aren’t found elsewhere, such as the ScriptPro robotics systems.• Saved the company over $250,000 by developing a process to use encrypted backups for failovers, instead of having to perform a complete startover, for the ScriptPro robotics units, saving 4 hours per engineer each time the process is performed.• Managed asset inventories for all of my service locations.• Managed the work queue for Michigan and Ohio service, to make sure all work was completed within SLA requirements.• Ensured all security policies were followed and sites were compliant.• Managed on-site firewall and other security appliance hardware.• Worked with the ServiceNow platform to perform audits, inventories, and workload balancing activities for the entire Midwest region.

Philadelphia, Pennsylvania, Us

• Maintained the IT needs for 40+ retail pharmacy locations.• Planned, staged, and executed major tech refreshes for printers, workstations, servers, and POS systems.• Functioned as a field leadership figure for my peers. • Managed asset inventories for 40+ retail pharmacy locations.• Assisted with training and acclimating new Field Technicians to the role.