Stephen Spence Email & Phone Number

Atlanta, GA, US

• Leader of deskside and data center support services for over 15,000 North America Corporate associates; responsible for hardware procurement (including PCs, laptops, printers, peripherals, servers), asset management.
• Manage ~$30M capital and operating expense budgets including hardware, software, staffing and resources.
• Manage the three (3) largest professional and hardware services contracts/vendors (Dell, Insight, and Lenovo) for The Coca-Cola Company.
• Renegotiated the master managed service contract for Dell support services, saving the company $3.5M annually over the 3-year contract.
• Renegotiated the master managed service contract for Insight PC services, saving the company $1.5 annually over the 3-year contract
• Created and managed the strategic technology roadmaps, infrastructure implementations and engineering solutions deployed across the global technology footprint.

Dearborn, Michigan, US

• Management of the components of analytical, transaction, collaboration, and mainframe architectural patterns and standards across the enterprise IT landscape.
• Leading four (4) year technology refresh project (estimated at $40M) to upgrade all IT shared data center environments (i.e. VMs, Servers, OSs, Application Migrations) including the management of four (4) IT resources.
• Successfully completed the $10M upgrade of PERL, B2B, B2C, and WebSphere Application Server (WAS) environments.
• Successfully implemented new architectural solutions for nine (9) application and infrastructure global IT projects.
• Provide architectural solution direction to ten (10) application development architects and eight (8) infrastructure architects.
• Develop and maintain architecture patterns and components as IT standards; manage Patterns Engineering and Approval Process to implement new patterns in support of global enterprise IT projects.

Dearborn, Michigan, US

• Strategy, testing, and deployment of over 3000 server-to-client applications in North and South America.
• Manage $5M budget for Deskside Integration and Research Innovation Center and manages organization's Business Continuity Plan and Technical Cross-Training Plan.
• Developed the Client Strategy Deployment process flow, communications plan and training plan.
• Coordinate and administer software delivery process, developing tools and processes to support the software delivery, including file and print server application maintenance.
• Manage all software field-testing, controlling all aspects of implementation and distribution to all global sites.
• Provide day-to-day direction to eight (8) global deployment specialists through coaching, counseling, and evaluation of tasks.

Dearborn, Michigan, US

• Managed and implemented several special projects that enhanced the Image Utility Program and reduced costs by $19.5M.
• Led the Printer Optimization Project, identifying over- and under-utilized global printer areas and redistributing resources to ensure printer usage balance.
• Led the Color Optimization Project, removing 75% of all color printers throughout North and South America.
• Led the Printronix Shipper Project, replacing old dot matrix printers with new laser-jet printers that are capable of printing on multiform within thirty-two (32) Manufacturing Plants.
• Led the Request-for-Quote (RFQ) process with Purchasing to renew the Image Utility Program for $13.5M in savings over the course of the three (3) year contract.
• Provide day-to-day direction to four (4) technical specialists through coaching, counseling, and evaluation of tasks.

Dearborn, Michigan, US

• Development of 60 application clients (includes annual refreshes) for seven (7) core business groups.
• Led Six Sigma Project that decreased the installation time of application clients saving $1.5M.
• Supported Dell Client Implementation by providing the needed clients (SKU) to load the hardware devices prior to installation.
• Improved communication between Client Development and business groups by implementing Steering Committees for Manufacturing, PC-Based Controls, Marketing and Sales, and Product Development, identifying technical.
• Provide day-to-day direction to three (3) client developers and four (4) 3rd Level support technicians through coaching, counseling, and evaluation of tasks.

Decision Consultants Incorporated – Southfield, MichiganManufacturing Systems - Ford Motor CompanySystems Application Developer May 1995 – May 2000Provide application development and 2nd Level technical support to thirty-two (32) Manufacturing Plants.Powertrain Operations - Ford Motor CompanySystems Support Analyst June 1992 – April 1995Provide 2nd Level.