Stephen Spence Email & Phone Number

Atlanta, Ga, Us

Leader of deskside and data center support services for over 15,000 North America Corporate associates; responsible for hardware procurement (including PCs, laptops, printers, peripherals, servers), asset management and disposal.• Manage ~$30M capital and operating expense budgets including hardware, software, staffing and resources.• Manage the three (3) largest professional and hardware services contracts/vendors (Dell, Insight, and Lenovo) for The Coca-Cola Company.• Renegotiated the master managed service contract for Dell support services, saving the company $3.5M annually over the 3-year contract.• Renegotiated the master managed service contract for Insight PC services, saving the company $1.5 annually over the 3-year contract• Created and managed the strategic technology roadmaps, infrastructure implementations and engineering solutions deployed across the global technology footprint.• Lead the selection and implementation of infrastructure services and engineering tools into the environment.• Lead onboarding and off-boarding services and process for employees, contractors and vendors including network connectivity, user access/IDs, asset management and hardware disposal services.• Responsible for Incident Problem and Release Management, ensuring issues are resolved according to the appropriate SLA and implemented process improvements.• Directly manage a team of twelve (12) Senior Engineering and Support Managers with forty-seven (47) employees and contractors; full HR responsibility including performance reviews, career development, continuous education, and coaching.

Dearborn, Michigan, Us

Management of the components of analytical, transaction, collaboration, and mainframe architectural patterns and standards across the enterprise IT landscape.• Leading four (4) year technology refresh project (estimated at $40M) to upgrade all IT shared data center environments (i.e. VMs, Servers, OSs, Application Migrations) including the management of four (4) IT resources.• Successfully completed the $10M upgrade of PERL, B2B, B2C, and WebSphere Application Server (WAS) environments. • Successfully implemented new architectural solutions for nine (9) application and infrastructure global IT projects.• Provide architectural solution direction to ten (10) application development architects and eight (8) infrastructure architects.• Develop and maintain architecture patterns and components as IT standards; manage Patterns Engineering and Approval Process to implement new patterns in support of global enterprise IT projects.

Dearborn, Michigan, Us

Strategy, testing, and deployment of over 3000 server-to-client applications in North and South America.• Manage $5M budget for Deskside Integration and Research Innovation Center and manages organization's Business Continuity Plan and Technical Cross-Training Plan.• Developed the Client Strategy Deployment process flow, communications plan and training plan.• Coordinate and administer software delivery process, developing tools and processes to support the software delivery, including file and print server application maintenance.• Manage all software field-testing, controlling all aspects of implementation and distribution to all global sites.• Provide day-to-day direction to eight (8) global deployment specialists through coaching, counseling, and evaluation of tasks.

Dearborn, Michigan, Us

Managed and implemented several special projects that enhanced the Image Utility Program and reduced costs by $19.5M.• Led the Printer Optimization Project, identifying over- and under-utilized global printer areas and redistributing resources to ensure printer usage balance.• Led the Color Optimization Project, removing 75% of all color printers throughout North and South America.• Led the Printronix Shipper Project, replacing old dot matrix printers with new laser-jet printers that are capable of printing on multiform within thirty-two (32) Manufacturing Plants.• Led the Request-for-Quote (RFQ) process with Purchasing to renew the Image Utility Program for $13.5M in savings over the course of the three (3) year contract.• Provide day-to-day direction to four (4) technical specialists through coaching, counseling, and evaluation of tasks.

Dearborn, Michigan, Us

Development of 60 application clients (includes annual refreshes) for seven (7) core business groups.• Led Six Sigma Project that decreased the installation time of application clients saving $1.5M.• Supported Dell Client Implementation by providing the needed clients (SKU) to load the hardware devices prior to installation.• Improved communication between Client Development and business groups by implementing Steering Committees for Manufacturing, PC-Based Controls, Marketing and Sales, and Product Development, identifying technical solutions for specific business group issues and developing hardware/software portfolios.• Provide day-to-day direction to three (3) client developers and four (4) 3rd Level support technicians through coaching, counseling, and evaluation of tasks.

Decision Consultants Incorporated – Southfield, MichiganManufacturing Systems - Ford Motor CompanySystems Application Developer May 1995 – May 2000Provide application development and 2nd Level technical support to thirty-two (32) Manufacturing Plants.Powertrain Operations - Ford Motor CompanySystems Support Analyst June 1992 – April 1995Provide 2nd Level technical support for Powertrain Operations organization including Powertrain engineers, administrators, administrative assistants, vendors, and marketing representatives.Unisys Corporation – Livonia, MichiganTechnical Operations – Field Services SupportSystems Support Analyst June 1990 – May 1992Provide 2nd Level technical support through the Systems Support Helpdesk Operations for field service engineers, value-added resellers, marketing and customers.