Stephen Stanley Email & Phone Number

Australia

Central Coast, New South Wales, Australia

Central Coast NSW

• Smile Telemarketing specialise in marketing and sales programmes through its call centres. After acquisition of Smile facilitated & implement changeover to new cloud based crm and telephony system. Subsequently then.
• Analysis current performance/system of non technology based call centre.
• Applying best practices to support implementation of new telephony systems.
• … Show more Smile Telemarketing specialise in marketing and sales programmes through its call centres. After acquisition of Smile facilitated & implement changeover to new cloud based crm and telephony system..
• Establishing new processes, training and developing, and culture.
• Understanding and design of key metrics in call centre operations.

Newcastle, Australia

Passionate in working with Small Business Owners and help them grow and profit by focusing on Strategic & Operational Elements in their business. Includes Vision, Strategy, Structure, Culture, Product, Marketing, Sales, Systems & Processes and Finances.

North Sydney

• Mos Business is part of the Mos Mobile Group who is one of Vodafones largest retail partners with a national presence over 60 locations. I was engaged to structure and implement a national business division servicing.
• Strategic and business development in building and management of sales teams (14)
• Implement marketing strategy by setup of call centre to drive appointment / sales (10)
• Sales process from… Show more Mos Business is part of the Mos Mobile Group who is one of Vodafones largest retail partners with a national presence over 60 locations. I was engaged to structure and implement a national.
• Sales process from first contact through appointment to sale, delivery and customer lifecycle management
• People Management and Leadership to recruit, facilitate work teams

North Sydney / Tuggerah

• Since inception Sennah became one of VHA's (Vodafone/Three) largest national SMB business partners and responsible for over 1000 monthly business connections for VHA. During this time we expanded sales operations to.
• Strategic and a sales approach to engage clients, build database and increase revenue
• Manage entire life cycle from lead generation, sales presentations, bids and on-boarding
• … Show more Since inception Sennah became one of VHA's (Vodafone/Three) largest national SMB business partners and responsible for over 1000 monthly business connections for VHA. During this time we expanded sales.
• Expanding sales operations into QLD and VIC taking sales team size to over 30
• Overseeing call centre operations in NSW and establishing Philippines based operation

Sydney, Australia

• Founded successful startup One Stop Communications (Austrown), and developed into a 14 Store operation with over 70 staff in greater Sydney. Exclusively sales for Hutchison's Orange & 3 Brands. Built to over $5 million.
• Operational Execution and Strategic Management
• Retail Branding & Positioning. Logistics and supply chain management
• Successfully exited the business after discontinuation of Orange Brand in… Show more Founded successful startup One Stop Communications (Austrown), and developed into a 14 Store operation with over 70 staff in greater.
• Successfully exited the business after discontinuation of Orange Brand in Australia. Show less

Central Coast NSW

Successfully managed Telstra partner store on the Central Coast.

North Ryde, Gore Hill, Brookvale, Mid City

This provided a great start to retail management which developed into managing multiple Dick Smith stores.

Bachelor Of Engineering (Be), Computer Engineering

High School Certificate, 3U Math, English, 3U Geography, Physics, Chemistry, Hsc

Activities and Societies: Squash Team, Hockey Team, Cross Country