Co-founder, managing partner, and working analyst consulting in the fields of data, business, and systems..

The primary responsibility of this position will be to provide technical product support to a key customer account, managing multiple projects within that organization across the country over a 2 year roll out. As well as taking personal responsibility for the success of the account. The primary scope of the position is to install, commission and refine Immix systems in test or production environments. This includes but is not limited to comprehensive end user training, system testing, deployment of new software releases and supporting the Program Manager in executing the overall project plan.In this role, I am required to use my solid background in software applications and the ability to work directly with customers, understand complex IT networks and various server systems as well as be comfortable troubleshooting and dealing with software support issues with access control systems, and video management systems.Key Responsibilities:Manage projects to ensure project goals and customer expectations are metInstall and commission the Immix software for customerAssist the customer with system wide rollouts and updatesDeliver user training sessions and assist in the development of customer driven training documentationProvide front line customer support and troubleshooting for all reported issues

SecureWorks Data Center Operations Security Team Security Systems Installation Manager responsible for the design and installation of security systems equipment including, but not limited to, Access Control/Intrusion Detection and CCTV Surveillance systems. Also responsible for the continuous review of existing standards and to stay abreast of developments in new technology that will enhance the physical security footing of data centers and collocations. In this role I worked directly with the Datacenter Operations Manager, Network Security, Network Engineering, and auditors, both internal and external to translate their requirements into physical security systems design and implementation.This role included supporting the construction and deployment of physical security packages for all SecureWorks USA sites and collocations in the EMEA region. I also worked closely with contractors and vendors to ensure that all security standards are met during the construction phase of the facilities. In this role it was necessary to be willing and able to work in all disciplines, at all levels; from system design and layout, construction and implementation and oversee system maintenance and upgrades over the life of the assigned projected. I used my in depth knowledge of security technology, to be innovative, highly organized and to know how to deliver results on time and on budget.

• Worked with business stakeholders and IT project teams to develop the technical architecture, phased implementation, data feed automation, and scheduling of enterprise systems. • Managed virtual project teams to handle system and database-related activities including process flow design, templates, data import, query optimization, and application programming.• Functioned as a business process improvement specialist dealing with e-commerce, and work-flow management systems orientated at creating efficiencies within enterprise architecture.• Liaised as a key technical resource with third-party vendors, manufacturers, and technical support tiers to recommend solutions for business and IT needs.• Elicited and documented future-state business processes to create business requirements.• Assessed the feasibility of implementation requirements, and that results would satisfy business need through capturing data metrics, user accessibility and security, testing, training, and reporting.• Ensure timely and proactive implementations through project management, service tickets, escalations, and sign-offs.• Entrusted with diverse documentation and report development responsibilities related to program development, RFP Q&A, accounting in SAS, Crystal Reports, Oracle and related software.

• Overall systems administrator for the support and coordination responsibilities of financial/payment systems developed for point-of-sale e-commerce products• Achieved increase in marketplace revenue stream from $300k to more than $ 4.5 Million through successful promotion of e-commerce system for the Kennesaw State University campus• Configured web-based Identity Management System (WEBId); provided virtual access to numerous campus officials to achieve efficient expansion of company’s reach to the campus community• Improved workplace efficiency by rejuvenating and updating software applications• Developed web-based forms to collect, store and export to databases information like carpool applications, parking validation voucher requests, and vehicle information for security• Ensured PCI compliance, workflow efficiency and operational effectiveness through analysis of business practices of campus offices responsible for collecting electronic funds• Created seamless operations of e-commerce functionality by tailoring it to customer requirements• Developed reports for departments using content from business analysis to simplify integration of accounting and contact management system; handled SQL queries for site-specific reports.• Designed software for identity solutions, facial and asset recognition for campus security offices of public safety, physical security and emergency services• Awarded 15+ shining stars for services rendered to the campus• Contributed actively to achieving near-perfect service ratings for the department• Fostered solid and long-term client relationships with departments across the campus with services recognized as reliable and proven solution• Conducted seminars and trainings for the university wide e-commerce solution and handled increased responsibilities as required by the management

 Enhanced database integrity by adding 1,307 new records, overall digitalizing of 4,296 parking forms Participated in verification process of parking decal information for 72,896 students recorded in the system; worked closely with the Director, Assistant Director, and Program Support Manager Facilitated creation of Access Decal Database to permanently hold previous and current issued decals; improved the previous practice of deleting old records and achieved better security Developed a webpage and flyer for students on financial aid to HigherOne disbursement Responsible for the training of new procedures for student assistants. Responsible for maintaining log of all decals as well as printer and card inventory Coordinated student transfers and orientations; provided administrative support to student body Awarded “Shining Star” recommendation for exceptional services