Stephen Steinheiser Email & Phone Number

Chicago, Il, Us

• Took time off to address a health issue, now fully recovered

Milwaukee, Wisconsin, Us

• Supported outside sales reps with national distributors accounts. • Worked cross-functionally with Customer Service, Quoting, Product Management, Engineering, fellow sales reps, and sales leadership to deliver high quality service to customers. • Maintained CRM database with updated notes and attaching relevant documents and emails.

Milwaukee, Wisconsin, Us

• Step-up merit promotion

Milwaukee, Wisconsin, Us

• Serviced multimillion dollar customer accounts with daily customer interaction via CRM, email, phone calls, and virtual meetings.• Utilized Oracle ERP for daily essential functions including order entry, checking order status, price and availability, credits/debits, and more.• Prioritized tasks with agility based on category, context, and capacity.• Collaborated cross-functionally with Sales to ensure highest standard of service.• Reported bugs in enterprise software systems and worked with IT to ensure they are resolved.• Relayed customer pain points on website eCommerce platform to the digital team.• Engaged in root cause analysis to determine long-term solutions for barriers to achieving business goals.• Participated in continuous improvement of processes and systems, including successful implementation of moving metrics report out to 100% digital for the hybrid team.

Oconomowoc, Wi, Us

• Contributed to highest quality outcomes for residents by cross-functionally communicating observations and interactions with the treatment team.• De-escalated conflicts and dysregulation as they arose.• Interacted with residents tactfully to promote optimal treatment environment and outcomes, with mindfulness towards sensitive topics.

• Solved a severe inventory disruption allowing for nearly $1,000,000 in product to continue being produced and shipped.• Negotiated with vendors to remedy inventory issues and cut inventory losses by greater than 50%.• Utilized Microsoft Dynamics NAV ERP system integral to OEM company processes with precision.• Improved proprietary tracking and reporting systems to optimize workflow and quantify costs and costs savings.

•Highly praised by supervisors and coworkers for accuracy, diligence, and communication, leading to a promotion to Inventory Control.• Highlighted discrepancies in inventory to management.• Delivered best-in-class service to internal customers (assemblers).

New York, Ny, Us

• Documented client interactions using computer systems while managing hundreds of immigration visa cases.• Thoroughly reviewed documents while investigating case history and status to ensure standards were adhered to.• Quickly adjusted to changes in priorities and procedures in the dynamic work environment.• Proactively communicated case status to management, coworkers and clients.

Bannockburn, Illinois, Us

• Ranked in top 20% of service staff for achieving standards and performing well under pressure for new and repeat customer satisfaction.• Developed long-term mutual trust with guests, coworkers, and managers.• Received plaudits from upper management for positive attitude, giving valuable feedback, and for going "above and beyond." • Successfully upsold and cross-sold items with enthusiastic suggestions.• Received daily guest compliments for exceptional service.• Served thousands of customers with less than 0.1% complaints.

Dallas, Texas, Us

Bachelor Of Arts - Ba, Political Science: Public Law/Judicial Politics

Education record