Stephen Steinheiser

Stephen Steinheiser Email and Phone Number

Customer Service Professional
Stephen Steinheiser's Location
Greater Chicago Area, United States, United States
Stephen Steinheiser's Contact Details

Stephen Steinheiser work email

Stephen Steinheiser personal email

n/a
About Stephen Steinheiser

Customer-centric, detail-oriented, and highly effective communicator with over 10 years of experience delivering a consistently high quality customer experience in hospitality, healthcare, manufacturing, and legal industries looking to grow with an impactful company. Team player accustomed to clearly and consistently communicating and collaborating with cross-functional colleagues to achieve goals and ensure optimal outcomes. Comfortable with task-switching and prioritizing in fast-paced environments.Self-starter with initiative to support continuous improvement. Conversational Spanish-speaker and comfortable public speaker.

Stephen Steinheiser's Current Company Details

Customer Service Professional
Stephen Steinheiser Work Experience Details
  • Career Break
    Health And Well-Being
    Career Break Jun 2024 - Nov 2024
    • Took time off to address a health issue, now fully recovered
  • Regal Rexnord
    Inside Sales Specialist
    Regal Rexnord Nov 2023 - May 2024
    Milwaukee, Wisconsin, Us
    • Supported outside sales reps with national distributors accounts. • Worked cross-functionally with Customer Service, Quoting, Product Management, Engineering, fellow sales reps, and sales leadership to deliver high quality service to customers. • Maintained CRM database with updated notes and attaching relevant documents and emails.
  • Regal Rexnord
    Customer Care Advocate Ii
    Regal Rexnord Jul 2023 - Nov 2023
    Milwaukee, Wisconsin, Us
    • Step-up merit promotion
  • Regal Rexnord
    Customer Care Advocate
    Regal Rexnord May 2022 - Jul 2023
    Milwaukee, Wisconsin, Us
    • Serviced multimillion dollar customer accounts with daily customer interaction via CRM, email, phone calls, and virtual meetings.• Utilized Oracle ERP for daily essential functions including order entry, checking order status, price and availability, credits/debits, and more.• Prioritized tasks with agility based on category, context, and capacity.• Collaborated cross-functionally with Sales to ensure highest standard of service.• Reported bugs in enterprise software systems and worked with IT to ensure they are resolved.• Relayed customer pain points on website eCommerce platform to the digital team.• Engaged in root cause analysis to determine long-term solutions for barriers to achieving business goals.• Participated in continuous improvement of processes and systems, including successful implementation of moving metrics report out to 100% digital for the hybrid team.
  • Rogers Behavioral Health
    Residential Care Specialist
    Rogers Behavioral Health Dec 2021 - May 2022
    Oconomowoc, Wi, Us
    • Contributed to highest quality outcomes for residents by cross-functionally communicating observations and interactions with the treatment team.• De-escalated conflicts and dysregulation as they arose.• Interacted with residents tactfully to promote optimal treatment environment and outcomes, with mindfulness towards sensitive topics.
  • R.P.S. Corporation
    Inventory Control
    R.P.S. Corporation Jan 2021 - Dec 2021
    • Solved a severe inventory disruption allowing for nearly $1,000,000 in product to continue being produced and shipped.• Negotiated with vendors to remedy inventory issues and cut inventory losses by greater than 50%.• Utilized Microsoft Dynamics NAV ERP system integral to OEM company processes with precision.• Improved proprietary tracking and reporting systems to optimize workflow and quantify costs and costs savings.
  • R.P.S. Corporation
    Material Handler
    R.P.S. Corporation May 2020 - Dec 2020
    •Highly praised by supervisors and coworkers for accuracy, diligence, and communication, leading to a promotion to Inventory Control.• Highlighted discrepancies in inventory to management.• Delivered best-in-class service to internal customers (assemblers).
  • Fragomen
    Business Immigration Analyst (Assistant Paralegal)
    Fragomen Jun 2019 - Mar 2020
    New York, Ny, Us
    • Documented client interactions using computer systems while managing hundreds of immigration visa cases.• Thoroughly reviewed documents while investigating case history and status to ensure standards were adhered to.• Quickly adjusted to changes in priorities and procedures in the dynamic work environment.• Proactively communicated case status to management, coworkers and clients.
  • Egg Harbor Cafe
    Server
    Egg Harbor Cafe 2016 - 2019
    Bannockburn, Illinois, Us
    • Ranked in top 20% of service staff for achieving standards and performing well under pressure for new and repeat customer satisfaction.• Developed long-term mutual trust with guests, coworkers, and managers.• Received plaudits from upper management for positive attitude, giving valuable feedback, and for going "above and beyond." • Successfully upsold and cross-sold items with enthusiastic suggestions.• Received daily guest compliments for exceptional service.• Served thousands of customers with less than 0.1% complaints.
  • T.G.I. Fridays
    Server/Host
    T.G.I. Fridays 2014 - 2016
    Dallas, Texas, Us

Stephen Steinheiser Skills

Relationship Building Building Connections Communication Customer Service Leadership Microsoft Word Microsoft Powerpoint Public Speaking Research Interpersonal Skills Interpersonal Communication Interpersonal Relationships Interpersonal Leadership

Stephen Steinheiser Education Details

  • Carthage College
    Carthage College
    Political Science: Public Law/Judicial Politics
  • Trinity International University
    Trinity International University

Frequently Asked Questions about Stephen Steinheiser

What is Stephen Steinheiser's role at the current company?

Stephen Steinheiser's current role is Customer Service Professional.

What is Stephen Steinheiser's email address?

Stephen Steinheiser's email address is st****@****tal.org

What schools did Stephen Steinheiser attend?

Stephen Steinheiser attended Carthage College, Trinity International University.

What skills is Stephen Steinheiser known for?

Stephen Steinheiser has skills like Relationship Building, Building Connections, Communication, Customer Service, Leadership, Microsoft Word, Microsoft Powerpoint, Public Speaking, Research, Interpersonal Skills, Interpersonal Communication, Interpersonal Relationships.

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