Stephen Sternik Email & Phone Number

Managed and lead staff to deliver exceptional customer service, identifying the needs of customers and working to meet or even exceed their expectations, along with setting and achieving goals. Create projects for customers by reviewing their needs and selling them the necessary additional automotive service. Maintaining all quality and procedural standards within the department using logistics to get projects completed. The projects require problem identification, formulation of solutions, and implementation of an operational plan.

Urbana, Oh

Hired, recruited, trained, developed and motivated the service department staff and monitor their performance. Forecast goals and objectives for the department and ensure they are met. Maintain daily sales and production records as required by dealership management. Ensure that the service department meets all customer satisfaction (CSI) and financial goals. Establish and maintain good working relationships with customers to encourage repeat and referral business. Handle customer complaints tactfully, promptly, and with concern for the customer. Completion and maintenance of Warranties

Dayton, Ohio Area

Achievement of revenue goals with key assigned accounts within a defined geographical area. Supporting customers during the implementation of contracts and throughout the relationship; taking responsibility for customer satisfaction and loyalty. Mobilizing available internal and external resources to achieve sales and organizational goals; proactively negotiating for and accessing internal resources Monitor account production, growth, future needs. Follow-up with customers. Customer-focused, diligent, and performance-driven professional, offering strong performance in leasing, strategic planning, client relationship building, and maintenance. Exceptional proficiency in software and technology application, lease negotiation methodologies, strategic partnerships, and marketing campaigns. Proven results in utilizing expertise in solutions-based sales to grow revenue.

Dayton, Oh

Managed and lead staff to deliver exceptional customer service in a busy setting. Identifying the needs of customers and working to meet or even exceed their expectations, along with setting and achieving goals. Maintaining all quality and procedural standards within the department. Create projects for customers by reviewing their needs and selling them the necessary additional automotive service. The projects require problem identification, formulation of solutions, and implementation of an operational plan.

Recruited and oversaw a team of 20 employees that executed all sales activities; established and achieved sales goals through effective sales techniques. Recruited, trained, and mentored staff on selling of additional products, customer service, cash handling, and counting of tills. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and visiting existing customers

Hired, recruited and trained up to nineteen sales people at one time. Updated and maintained client accounts, while capturing new business through B2B cold-calling, networking, and qualifying leads and referrals. Resolved customer and employee conflicts and complaints. Managed and motivated sales team of 15 representatives to achieve established goals.

Logistics, route optimization, and warehousing and complete knowledge of project management.

Responsible for all aspects of managing a single retail store, and have complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develop and execute short and long-term plans to achieve goals in support of company strategy. Ensured the maintenance of expected operational and merchandising standards. Provided effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues.