Stephen Sternik Email & Phone Number

Managed and lead staff to deliver exceptional customer service, identifying the needs of customers and working to meet or even exceed their expectations, along with setting and achieving goals. Create projects for customers by reviewing their needs and selling them the necessary additional automotive service. Maintaining all quality and procedural.

Urbana, OH

Hired, recruited, trained, developed and motivated the service department staff and monitor their performance. Forecast goals and objectives for the department and ensure they are met. Maintain daily sales and production records as required by dealership management. Ensure that the service department meets all customer satisfaction (CSI) and financial.

Dayton, Ohio Area

Achievement of revenue goals with key assigned accounts within a defined geographical area. Supporting customers during the implementation of contracts and throughout the relationship; taking responsibility for customer satisfaction and loyalty. Mobilizing available internal and external resources to achieve sales and organizational goals; proactively.

Dayton, OH

Managed and lead staff to deliver exceptional customer service in a busy setting. Identifying the needs of customers and working to meet or even exceed their expectations, along with setting and achieving goals. Maintaining all quality and procedural standards within the department. Create projects for customers by reviewing their needs and selling them.

Recruited and oversaw a team of 20 employees that executed all sales activities; established and achieved sales goals through effective sales techniques. Recruited, trained, and mentored staff on selling of additional products, customer service, cash handling, and counting of tills. Exceeded goals and expectations; conducted skills assessment, performance.

Hired, recruited and trained up to nineteen sales people at one time. Updated and maintained client accounts, while capturing new business through B2B cold-calling, networking, and qualifying leads and referrals. Resolved customer and employee conflicts and complaints. Managed and motivated sales team of 15 representatives to achieve established goals.

Logistics, route optimization, and warehousing and complete knowledge of project management.

Responsible for all aspects of managing a single retail store, and have complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develop and execute short and long-term plans to achieve goals in support of company strategy. Ensured the.