Stephen Sudduth Email & Phone Number

Houston, Texas, United States

Oversee inspections and equipment testing for 14 key clients. Report and analyze tank integrity data. Work with key clients to repair and prevent future failures.

Greater Houston

• Contract Management & Compliance
• Service Quoting & Pricing
• Contract Agreement
• Appointed by Customer Success Manager into Inside Sales and Support role for Chemical/Petrochem company
• Provide customer quotes and maintain high standard of data quality through customer relationship management tools (CRM), and assume crucial role in guaranteeing clients receive top-tier service and support tailored to.
• Oversee contract agreements, including pricing, deliver updates to contract agreements using contract management system, upholding company standards of compliance

Greater Houston

• Strategic Data Analysis
• Client Relationship Management
• Data-Informed Insights
• Recruited by General Manager, reported to Junior Data Analysis to oversee Quarterly Business Reviews (QBR), Data Analysis, Process Improvement, KPIs, Account management for process improvement and training
• Conducted account volume analysis to facilitate distribution of comprehensive KPI reports, encompassing essential components such as demand planning, ad-hoc insights, in-transit analysis, cost/benefit analysis
• Primary point of contact for routine business inquiries within managed accounts, handling customary business requests with a keen focus on maintaining seamless communication and fostering strong client relationships

Houston, Texas

Greater Houston

• Stakeholder Collaboration & Compliance
• Schedule Management
• Document Precision & IntegrityAppointed by Documentation Manager, reported to Export Manager in Container Traffic to oversee vessel load lists and customs compliance
• Collaborated with maritime stakeholders to ensure compliance of customers' containers and smooth loading onto intended vessels, identifying and intervening with potential issues to minimize disruptions
• Efficient vessel schedule management, communicated schedule adjustments to customers and documentation personnel
• Oversaw preliminary documentation for submission of essential documentation, including initial Cargo Booking Form (CBF) and load list pivotal for streamlined operations

Greater Houston

• Talent Development & Management
• Business Expansion Strategy
• Sales Leadership
• Identified and contributed to growth of Regional Area Managers to foster a robust managerial team
• Spearhead dynamic growth and establishment within region that laid groundwork for enduring success
• Consistently surpassed sales targets and goals, designed and executed strategic sales blueprinting

Greater Houston

Seasonal role

Greater Houston

• Customer Satisfaction
• Efficient Records Management
• Issue Resolution
• Maintained profit margins for 15 key clients, effectively managing financial targets while fostering and nurturing valuable client relationships
• Oversaw documentation for unit and office deliveries and pickups, collaborating closely with drivers and customers to address potential damage concerns and minimize service disruptions proactively
• Managed comprehensive records, inputting information into systems and ensuring timely completion, accurate recording, and proper filing of daily, weekly, and monthly paperwork