Stephen Sylvanowicz Email & Phone Number

Danvers, Ma, Us

Ensure the highest level of Client security and privacy through maintaining working knowledge of company compliance standards Maintain working knowledge of Operational practices. Efficiently resolve issues or concerns through established working relationships with co-workers in all departments.Resolve issues with services and help process requests in a timely and complete fashion through establishing and nurturing a working relationship with clients. Best serve client’s needs through prioritizing daily tasks. Maintaining high attention to detail while processing requests from clients. Put in charge of creating Standard operating and cutoff procedures for complete West Coast Region. Responsible for taking escalated calls from clients to help resolve issues, and concerns. Mentor co-workers through one-on-one coaching and training. Assist clients in onboarding departments Recognized as the 2022 Client Service Representative of the year.

Peabody

North Clarendon, Vermont

Daily reporting of productivity and quality to management.Work in conjunction with management in setting up efficient workflow.Work to maintain and achieve the highest level of quality.Coach peers in a one on one environment to identify areas of strengths andweaknessesDelegating daily projects to representatives to ensure completion of the tasksTake escalation calls from concerned customers when needed.Identifying and working around schedule needs and work flow processes.Experience handling chats, emails and phone calls within a help desk application.Work with team to improve customer service metrics including average hold times,call abandonments, and calls answered through Call Center Reporting and additionalreporting as needed.

Full time Bar manager in a fast paced high quality restaurant. Update and construct original cocktail recipes on a seasonal basis Help in revising new employee training procedures and handbook. Increasing bar profits while insuring low product costs through sensible purchasing. Responsible for maintaining working knowledge of fine foods and wines.Work with others in a high paced environment to ensure excellent customer serviceResponsible for end of night receipts from both servers and bartenders.

Evaluation, measurements, and cost estimation of roofing, siding,and gutters for residential and commercial dwellings Preparation and presentation of sales proposals to clientsGenerate sales in excess of $300, 000/yearMaintain working knowledge of state and city building codesMaintain up to date knowledge on various building materials Representing company sales force at industry trade exhibitsSales territory includes Eastern Massachusetts, South Eastern New Hampshire and Southern Maine