Stephen S. Email & Phone Number

Burlington, Ma

Burlington, Ma

As front of development team, combined code review with log analysis to provide conclusive root cause analysis and resolutions to the most difficult customer issues. Diagnosed failed APIs at client and server side, performance and configuration issues in storage, IP, and VMware topologies. Mastered VMware virtualization configuration and troubleshooting. Contributed to large source code base written in Java, C++, Python and others, with version control by Git and code review by Gerrit.

Hopkinton, Massachusettsn

Supervised a team of Escalation Engineers to successfully navigate new code releases, team training, and customer issues. Acted as the engineering point of contact, interacting with people at all levels of product understanding. Coordinated cross-functional discussions to resolve difficult customer issues, balancing representing engineering’s position and fighting for customers’ needs.

Hopkinton, Massachusetts

Analyzed logs and troubleshot live systems to correct configuration issues, identify environmental problems, identify known code bugs and escalate to the proper technical experts and partners. Learned to troubleshoot issues in high pressure situations, and successfully interact with frustrated customers. Scripted repetitive and complicated Linux command line operations to aid in log analysis and repetitive operations.

Waltham, Ma

Wrote test descriptions based on software descriptions and executed test scripts. Diagnosed inter-system communication problems.

Hopkinton, Ma

Worked with Symmetrix performance team to profile storage system calls and identify potential improvements. Configured storage array and inline system bus analyzer.

Westborough, Ma

Worked in QA team testing new and regression features of virtual tape library. Performed performance testing with IOMeter. Configured and organized lab devices and cables.