Stephen Hughes Email & Phone Number

Meridian, Id, Us

Irvine, California, United States

Managed a team of remote admissions coordinators, providing managerial support and guidance by conducting weekly 1-on-1s with team members for performance improvement and assisting with problem-solving complex admission cases.• Coached high-performing sales team to departmental KPIs including, conversion rates, lowering average time to admission (ATTA), and monthly admission goals • Acted as a liaison between families, admissions team members, utilization review, outreach, and clinical teams• Was responsible for call quality monitoring and providing coaching and feedback to team members• Ran various reports and maintained accurate information in Salesforce database• Effectively collaborated on the admissions process within cross-functional teams from various departments• Assisted in the insurance verification process• Maintained client confidentiality through knowledge of HIPAA policies and procedures

Irvine, California, United States

Collected and organized potential clients' family information, acting as a resource to clients' families, as well as coordinating the entire admissions process from inquiry to placement. Currently hold the record for most client admissions.• Answered inbound calls and resolved patient and family concerns or requests efficiently and effectively• Acted as a liaison between patients and admissions, utilization review, outreach, and clinical teams• Maintained deep knowledge of mental health services and programs• Guided families through the admissions process from inquiry to placement• Coordinated travel, assessments, and onsite intake appointments• Completed and recorded all necessary documentation into Salesforce in a timely manner• Regularly met or exceeded KPIs including call answer rate, conversion rate, etc.• Effectively collaborated on the admissions process within cross-functional teams from various departments• Assisted in the insurance verification process• Maintained client confidentiality through knowledge of HIPAA policies and procedures

Irvine, California, United States

Oversaw potential new client leads via phone and web inquiries and assisted with insurance verifications.• Answered inbound calls, leads/web inquiries, coordinating family concerns or requests assigning to the proper departments/representatives• Followed up with department voicemails/abandoned calls• Managed data on “types of calls” in Call Tracking system• Followed up with Treatment Consultant calls• Responsible for sending out shift reports• Maintained data on client demographics and insurance information• Assisted with insurance verifications• Maintained client confidentiality through knowledge of HIPAA policies and procedures

Bachelor'S Degree, Business Administration And Management, General

Bachelor, Computer Science & Business Management