Senior Professional Services Engineer, Team Lead
Current• Hosted, managed, and lead weekly product trainings and updates for the RingCentral solution portfolio for team of 75 members• Piloted implementations for RingCentral's AI platform, called RingSense • Worked directly with customers on full lifecycle UCaaS implementations for enterprise clients worldwide• Wrote custom configurations and served as the subject matter expert for Yealink, Poly (Polycom), Avaya, and Mitel devices such as multicasting, line key and soft-key layout, and device settings configurations • Served as technical expert on RingCentral Unified Communication systems for project management, sales, and account administrators • Prepared Level of Efforts (LOEs) for new and specialized opportunities to create SOWs• Acted as a liaison between Professional Services and Product Delivery to communicate key feature requests • Developed and provided trainings for new hires • Functioned as a technical Subject Matter Expert for team• Assisted in creating, monitoring, and evaluating processes and procedures• Consulted on industry best practices when deploying RingCentral system• Point of contact for high level deployment escalations• Maintained all job responsibilities from previous roles in Professional Services• Proficient Technologies: Salesforce, Lucidchart, JIRA, Wiki, Smartsheet, Highspot, Google Workspace, and Microsoft Suite
