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Stephen Tancik Email & Phone Number

Professional Services Engineer Team Lead @ RingCentral | Technical Expert and Customer Experience Specialist at RingCentral
Location: Denver Metropolitan Area, United States, United States 7 work roles 2 schools
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Current company
RingCentral
Role
Professional Services Engineer Team Lead @ RingCentral | Technical Expert and Customer Experience Specialist
Location
Denver Metropolitan Area, United States, United States

Who is Stephen Tancik? Overview

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Stephen Tancik is listed as Professional Services Engineer Team Lead @ RingCentral | Technical Expert and Customer Experience Specialist at RingCentral, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Stephen Tancik.

Stephen Tancik previously worked as Senior Professional Services Engineer, Team Lead at Ringcentral and Professional Services Engineer Team Lead at Ringcentral. Stephen Tancik holds Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General; Minor: International Development from Colorado State University.

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RingCentral

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Profile bio

About Stephen Tancik

As a Professional Services Engineer Team Lead at RingCentral, I assist in leading and training a team of 75 engineers who implement and deploy cloud telecom systems and contact center tools for enterprise clients worldwide. I have over 6 years of experience in the unified communications as a service (UCaaS) industry. In my current role, I host and lead weekly product trainings and updates for the RingCentral solution portfolio, and serve as a technical expert for project management, sales, and account administrators. I have received multiple recognitions and positive feedback for my performance. I have a Bachelor's in Marketing from Colorado State University, where I participated in the Semester At Sea program and gained global exposure and cultural awareness. I love to travel to new places and embrace new cultures, and have accomplished a 2 year streak on DuoLingo. I also enjoy home renovations, exploring the outdoors, and taking my dog with me wherever I go!

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Stephen Tancik's current company

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RingCentral
Ringcentral
Professional Services Engineer Team Lead @ RingCentral | Technical Expert and Customer Experience Specialist
Belmont, CA
Website
ringcentral.com
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7 roles

Stephen Tancik work experience

A career timeline built from the work history available for this profile.

Senior Professional Services Engineer, Team Lead

Current
Ringcentral

Belmont, CA, US

  • Hosted, managed, and lead weekly product trainings and updates for the RingCentral solution portfolio for team of 75 members
  • Piloted implementations for RingCentral's AI platform, called RingSense
  • Worked directly with customers on full lifecycle UCaaS implementations for enterprise clients worldwide
  • Wrote custom configurations and served as the subject matter expert for Yealink, Poly (Polycom), Avaya, and Mitel devices such as multicasting, line key and soft-key layout, and device settings configurations
  • Served as technical expert on RingCentral Unified Communication systems for project management, sales, and account administrators
  • Prepared Level of Efforts (LOEs) for new and specialized opportunities to create SOWs
Aug 2024 - Present

Professional Services Engineer Team Lead

Ringcentral

Belmont, CA, US

Apr 2022 - Jul 2024

Professional Services Engineer Iii

Ringcentral

Belmont, CA, US

  • Implemented and deployed RingCentral cloud telecom systems and contact center tools for Flagship and Enterprise level clients
  • Gathered requirements and built out design plans for user accounts and call routing based on client specifications
  • Partnered with unified client and contact center project managers to deliver efficient UCaaS project implementations
  • Provided admin user training and conducted user acceptance testing for RingCentral’s products after implementation
  • Documented and resolved technical issues alongside Project Managers
  • Recognized as a top performer with consistent CSAT surveys
Apr 2021 - Apr 2022

Professional Services Engineer Ii

Ringcentral

Belmont, CA, US

  • Implemented and deployed RingCentral cloud telecom systems and contact center tools for mid-market customers
  • Provided technical solutions and support for the RingCentral solution portfolio
Apr 2019 - Apr 2021

Professional Services Advisor

Ringcentral

Belmont, CA, US

  • Implemented and deployed RingCentral cloud telecom systems and contact center tools for small and medium-sized business (SMB) customers
Oct 2018 - Apr 2019

Enterprise Accounts Support Engineer

Ringcentral

Belmont, CA, US

  • Selected to pilot Enterprise support program on a team of 2 support engineers
  • Provided post-sales technical support to enterprise customers for RingCentral product portfolio including device, meetings, chat, integration, and platform assistance
  • Managed dedicated channel for Enterprise level customers to handle support needs via phone, email, and screen-sharing
  • Point of contact for high level escalations
Feb 2018 - Oct 2018

Tier 1 Technical Support Engineer

Ringcentral

Belmont, CA, US

  • Resolved issues including network troubleshooting, device provisioning, software defects and upgrades
  • Consistently recognized as a top performer in a team of 20-25 support engineers
  • Handled and resolved 20 – 30 cases per day
  • Supported customers with more than 50 users with their technical issues
  • Provided quick and accurate handling of support interactions via phone, screen sharing and email
Sep 2017 - Feb 2018
Team & coworkers

Colleagues at RingCentral

Other employees you can reach at ringcentral.com. View company contacts →

MJ Mike Janus Lopez Mike Janus Lopez Colleague at Ringcentral Philippines, Philippines View → LM Leo Ma Leo Ma Colleague at Ringcentral Xiamen, Fujian, China, China View → JP Jason Parker Jason Parker Colleague at Ringcentral Broomfield, Colorado, United States, United States View → MA Maria Angela Pabua Maria Angela Pabua Colleague at Ringcentral Metro Manila, National Capital Region, Philippines, Philippines View → SK Sunil Kim Sunil Kim Colleague at Ringcentral San Jose, California, United States, United States View → FR Franco-Ian Rocha Franco-Ian Rocha Colleague at Ringcentral Calabarzon, Philippines, Philippines View → RD Ruel Del Mundo Ruel Del Mundo Colleague at Ringcentral Philippines, Philippines View → JN Jaysin Nguyen, Mba, Mscia Jaysin Nguyen, Mba, Mscia Colleague at Ringcentral San Francisco Bay Area, United States, United States View → MM Mandi Mower Mandi Mower Colleague at Ringcentral Woodstock, Georgia, United States, United States View → VK Vijay Kumar Vijay Kumar Colleague at Ringcentral Patna, Bihar, India, India View →
2 education records

Stephen Tancik education

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General; Minor: International Development

Colorado State University

Education record

Semester At Sea / Ise
FAQ

Frequently asked questions about Stephen Tancik

Quick answers generated from the profile data available on this page.

What company does Stephen Tancik work for?

Stephen Tancik works for RingCentral.

What is Stephen Tancik's role at RingCentral?

Stephen Tancik is listed as Professional Services Engineer Team Lead @ RingCentral | Technical Expert and Customer Experience Specialist at RingCentral.

Where is Stephen Tancik based?

Stephen Tancik is based in Denver Metropolitan Area, United States, United States while working with RingCentral.

What companies has Stephen Tancik worked for?

Stephen Tancik has worked for Ringcentral.

Who are Stephen Tancik's colleagues at RingCentral?

Stephen Tancik's colleagues at RingCentral include Mike Janus Lopez, Leo Ma, Jason Parker, Maria Angela Pabua, and Sunil Kim.

How can I contact Stephen Tancik?

You can use AeroLeads to view verified contact signals for Stephen Tancik at RingCentral, including work email, phone, and LinkedIn data when available.

What schools did Stephen Tancik attend?

Stephen Tancik holds Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General; Minor: International Development from Colorado State University.

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