Stephen Te Email & Phone Number

Toronto, Ontario, Canada

100 University, Toronto

Managed operations, budget department of 27FTE. Comprised of:Client Account Set upBilling and InvoicingAccounts Receivables / CollectionsAccounts PayablesAlso oversee Toronto Facilities and ReceptionChampioned change management to outsourcing provider

100 University, Toronto, ON.

Responsible for Client Account Set up, Billing / Invoicing, Accounts Receivable Operations. Department of 20 FTEAccomplishments: Process standardization, Implementation of KPI and SLA metrics / targets, re-engineered process to improve efficiency and cost savings.Centralized Billing services from 4 Canadian regions to one. Resource reduction and.

• Accomplishments:
• Project Lead for Order to Cash - build and implementation of Holcim North American Shared Service Center
• Negotiated and developed Service Level Agreements for the Shared Service Centers (average achievement of 99%).
• Developed/focused on Customer relationships through implementation & achievement of joint targets and key performance indicators (KPI).
• Successfully developed and delivered training to all group companies across North America on new systems and standardized processes (Shared Services platform).
• Reduced Unbilled Revenue by 80% from 2006 to 2007 through reporting and process re-engineering.

• Accomplishments:
• Co-Project Lead with Ingram Micro Sr. Director/Controller for the Financial Shared Service Center start-up in Canada for North American Finance
• Six Sigma Green Belt projects. Championed cross functional teams in many process improvement initiatives and system enhancements using Six Sigma Methodology. - Automation of Cash Applications, annual savings of $130k &.
• Consistently achieved “World Class” in Associate Satisfaction Index, Coaching scores and 360 degrees feedback results.Ingram Micro Regional Awards of Excellence on numerous special projects. Q1 2003 Key Accounts – Led.
• Preparation/control of the Department’s Annual Business Plan, Operational Budget and Reviews.
• Ongoing pursuit of process enhancements to maximize efficiencies

Responsible for Credit/Collections of Canadian Retail Key Accounts (reconciliation, collections and settlement negotiations for Customers such as Staples, Wal Mart, Office Depot).