Stephen Thompson Email & Phone Number

Prahran, Vic, Au

Southbank, Vic, Au

Southbank, Vic, Au

Southbank, Vic, Au

- Directed a ~$35m complex transformation program to deliver large scale operational and technology change into AusNet’s network control functions ensuring performance improvement and run-cost reduction- Coordinated the rapid response program to deliver emergency financial support to impacted customers on behalf of the Victorian Government during several 2021 storm events- Directing AusNet’s flagship transformation initiative to deliver a high impact and complex solution that redevelops AusNet’s core business operations and brings about the next generation in advanced automation-driven technology to better manage Victoria’s electricity network- Scope and coordinate all planning and funding for portfolio initiatives.

Southbank, Vic, Au

- Directed a team to successfully deliver the lead regulatory program for Australian Energy Market Commission ‘5 Minute Settlement’ and ‘Global Settlement’ Rule Changes, involving extensive business process and technology change (~$80m investment) over 24 months- Led teams, partners, and vendors to deliver key initiatives as part of a 2-year organisation wide transformation and cost-out program- Led Emergency Management stakeholder engagement activities for Ministers, governments, executive and others during AusNet’s Covid-19 response- Implemented AusNet’s first Customer Relationship Management solution, major upgrades to enterprise platforms, replacement of meter data management application and infrastructure.

Southbank, Vic, Au

- Led a team to drive and implement all business and technology changes across AusNet associated with regulatory and compliance obligations for Customer Life Support and Power of Choice Rule Changes (~$30m worth of initiatives across 2 years)- Led a team to develop an SAP and field mobility integration shifting AusNet away from paper and delivering significant operational efficiencies- Led a team to deliver all business readiness, change and training activities for the implementation of smart electricity metering across AusNet

Southbank, Vic, Au

- Led AusNet’s Metering Business Stakeholder Engagement Strategy- Managed relationships with senior stakeholders, including government, industry, and the community- Set strategy for customer-related external and internal communication and engagement activities- Led external and internal stakeholder communication and engagement activities including promoting and presenting the benefits of smart electricity metering to customers

Acton, Act, Au

Key Achievements:- Managed ABIN’s public face to heighten awareness across the biosecurity community, including ensuring consistency of ABIN's brand with the CSIRO brand - Implemented strategies to drive a culture-shift in operational behaviour within the biosecurity community towards conducting applied research and operations online- Developed and implemented a widespread community and stakeholder engagement strategy including the successful re-branding of ABIN and first national market research survey

Key Achievements:- Managed the redevelopment of the PHA communication environment, driving members on a ‘journey-based’ approach across communication strategies and campaigns, web architecture, all publications, events and supplier interactions

Sydney, Nsw, Au

Key Achievements:- Instrumental in the redevelopment of the IELTS brand (managed by IDP Australia, Cambridge University and the British Council), and subsequent international rollout to 403 test centres across 60 countries, including managing open communication and engagement - Delivered market research projects for the Australian Government including the Wheat Export Authority- Conducted national launches for Telstra Country Wide and IP Australia’s celebration of World IP Day which gained over $250K worth of media editorial