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Stephen Thomson is a Infrastructure Manager at UK PLUMBING SUPPLIES LTD. He possess expertise in process improvement, management, it management, disaster recovery, it strategy and 7 more skills.
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Infrastructure ManagerUk Plumbing Supplies Ltd Jan 2022 - PresentWarrington, England, Gb -
Emea It Operations ManagerUnifrax Aug 2015 - Dec 2021Tonawanda, New York, Us■ Primary management of global service desk operations supporting 2500 staff, 40+ locations and 50+ systems. ■ Management of a multinational support team including performance appraisals, development schedules, coaching and mentoring. ■ IT Project lead for implementation of new technologies. ■ Develop IT standards ensuring people, technology and systems are compliant.■ Manage the installation, support, and maintenance of an Enterprise IT Estate across both On-Premises and Cloud.■ Operational and project budget responsibility for EMEA region. ■ Continued development of ServiceDesk and SLAs ensuring a consistent user experience. ■ Management of critical issues quickly, effectively, and consistently. ■ Develop training documentation and knowledge base for all users conducting training sessions as required. ■ Evaluation, testing and selection of major technologies for adoption. ■ Supplier management and selection. ■ Patch management, Intrusion Prevention & Threat management using applicable tools. ■ Active monitoring of IT Assets inc. LAN/WAN, Servers, Software. ■ Control and audit of Asset and License Management. ■ Coordination of projects and work with 3rd party suppliers and contractors. -
Global Infrastructure And Communications ManagerUnifrax Aug 2013 - Aug 2015Tonawanda, New York, Us■ Develop IT Strategy across short, mid and long term.■ Provide secure and reliable infrastructure (WAN, LAN, Applications, Mobile Computing, etc.)■ Establish global standards, policies and procedures and ensure compliance ■ Transition infrastructure from regional to globally managed.■ Collaborate with Facility Managers to perform assessments identifying risk and mitigation plans■ Provide tools necessary to satisfy current and future business and IT requirements■ Project delivery focus.■ High level technical support
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E&A Information Technology ManagerUnifrax Jan 2001 - Aug 2014Tonawanda, New York, Us■ Management of virtualised SAP Framework■ Responsible for all levels of IT service in responsible sites■ Disaster recovery and backups■ Software licensing compliance■ Budget responsibilities for shared services across Europe.■ Management of a team of European based staff.■ Coordination of all I.T. activities across European sites■ Development of shared infrastructure throughout European facilities■ Development of long term strategy for I.T. infrastructure, development and support.■ Provision of consultancy services to other Unifrax sites outside of Europe.■ Integration of new sites into Unifrax framework and standards.■ European System developments in various programming frameworks.■ Management of vendors including outsourcing of specific functions.■ Provision of a business disaster scenario plan database.■ Installation and Management of Mobile Systems■ Promote IT global standards, policies and procedures■ Internal and External audits
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It Manager Unifrax UkUnifrax Dec 1999 - Dec 2001Tonawanda, New York, Us■ Management of I.T. department. ■ Provision of outsourced I.T. services to Saint Gobain ■ Testing and development of business recovery scenarios.■ Technical support of all hardware, software and network systems■ Development and maintenance of all I.T. documentation, policies and procedures.■ I.T. Staff appraisal and objective setting in line with business goals.■ Running and designing training courses for staff at every level of organisation
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Senior Systems DeveloperUnifrax Oct 1997 - Dec 1999Tonawanda, New York, Us■ Continued responsibility for previous position■ Development of Business Process/Systems.■ Development of process changes to enable organic business growth.■ Programming and design of European Sales statistics system.■ Maintain business applications through various programming languages.■ Problem solving and trouble shooting of all business system issues
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Information Technology Systems TechnicianUnifrax Oct 1996 - Oct 1997Tonawanda, New York, Us■ Responsible for all day to day I.T. technical issues.■ Running of month end procedures and ensuring all reports correct.■ Selection and installation of hardware and software.■ Data backup and restoration
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It TechnicianEvc Compounds Jan 1994 - Oct 1996■ Responsible for data backups and off site data recovery.■ Day to day site desktop and server support.■ Upgrade, use, assistance and support of MOVEX business system.■ Development and Upgrade of business systems and AS400 platforms.■ Design, development and implementation of bar code and data collection systems into warehouse and plants.■ Maintenance of Warehouse and Plant bar code and data collection system.
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Systems TechnicianSmithkline Beecham Corporation Jan 1992 - Dec 1993■ Aid the systems technician in day to day computing operations■ Business query and report writing for finance department.■ Development of ASSET enhancements.■ Use and Management of BPCS. -
Computer Games Design And Programmer.M.C. Lothlorien May 1988 - May 1989Development of computer games using Z80, 6502, 8086, 8088 and 68000 machine code.
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Computer Games Design And ProgrammerIcon Design Ltd May 1987 - May 1988Development of computer games using Z80 machine code on 8 Bit Hardware.
Stephen Thomson Skills
Stephen Thomson Education Details
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The University Of SalfordMangement -
The University Of SalfordBusiness Information Systems
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Liverpool Institute Of Higher EductionInformation Technology
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St Helens CollegeFoundation Degree In Computing Studies
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St Helens CollegeBtec National In Computing Studies
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Icon Design CollegeComputer Games Development And Design
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Sutton High School St Helens
Frequently Asked Questions about Stephen Thomson
What company does Stephen Thomson work for?
Stephen Thomson works for Uk Plumbing Supplies Ltd
What is Stephen Thomson's role at the current company?
Stephen Thomson's current role is Infrastructure Manager.
What is Stephen Thomson's email address?
Stephen Thomson's email address is st****@****rax.com
What is Stephen Thomson's direct phone number?
Stephen Thomson's direct phone number is +4417448*****
What schools did Stephen Thomson attend?
Stephen Thomson attended The University Of Salford, The University Of Salford, Liverpool Institute Of Higher Eduction, St Helens College, St Helens College, Icon Design College, Sutton High School St Helens.
What are some of Stephen Thomson's interests?
Stephen Thomson has interest in Science And Technology.
What skills is Stephen Thomson known for?
Stephen Thomson has skills like Process Improvement, Management, It Management, Disaster Recovery, It Strategy, Windows Server, It Service Management, Data Center, Itil, Active Directory, Integration, Erp.
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