Director, Member Services
• Managed member services operations for a group purchasing organization, servicing 25 clients (hospitals and medical facilities) • Cultivated business relationships with senior administrators, department directors, and staff at member hospitals• Increased revenue by $10M+ in contracted volume while driving $50M+ in annual savings for 19 acute care facilities • Created new program line yielding $300K+ revenue in first year and $650K in annual savings in second year• Negotiated rates of medical equipment with suppliers, resulting in 50% in savings for clients ($100K/per client, on average) • Oversaw 2 account managers and 7 SMEs; established revenue goals, monitored KPIs, and tracked pipelines • Brokered negotiations between suppliers and hospitals to recover fractured relationships and secure new agreements • Conducted client presentations on financial analyses, clinical outcomes, and strategic opportunities to drive growth