I've played a pivotal role in spearheading the successful onboarding, implementation, and migration of Trend Micro products, focusing on providing our customers with seamless experiences. I led the charge in orchestrating best practices walkthroughs, ensuring that every deployment aligns with industry standards and, most importantly, meets the unique needs of our customers.My team and I specialized in creating comprehensive deployment strategies, encompassing meticulous planning, execution, project management and post-implementation support. We aimed not only for technical excellence but also for a customer-centric approach, offering walkthroughs and support that aid our clients to maximize the value of their investments.Through this journey, we've exceeded customer expectations. Managing relationships with key stakeholders, including customers, sales teams, partners, and management, has been a critical part of ensuring that our deployments seamlessly integrate into our customers' environments, delivering tangible results, expansion, and satisfaction.Day-To-Day:- Proficient in configuring labs in AWS, VMware ESXi, and Hyper-V environments, showcasing expertise in diverse cloud and virtualization platforms. - Led hands-on training programs, emphasizing skill development for engineers in training with cloud and on-premises product suites, encompassing multilayered security protocols, IAM, Zero Trust principles, and Windows & Linux systems.- Conducted in-depth threat analysis and actively collaborated on advanced cybersecurity solutions to resolve vulnerabilities and/or weak points in security, including the configuration of data loss prevention mechanisms. - Spearheaded complex integrations with third-party products such as SIEM and Active Directory, demonstrating versatility in navigating intricate technical landscapes. - Managed key stakeholder relationships, ensuring flawless project execution and consistently exceeding customer satisfaction benchmarks.

Provided exceptional customer service while responding to phone, email, and online requests for technical support with Apex One, Trend Micro’s cloud-based and on-premise endpoint security solution software.As part of the Technical Rotating Associate role, the rotation in CSE provides an opportunity to act as a focal point for issue resolution with a customer-facing role while working to solve issues of varying complexity.Represented the customer to ensure all issues are being tracked, prioritized, resolved, and incorporated into the product release cycle while sharing best practices with other CS engineers to enhance efficiency and support. Successfully worked in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration, and maintenance of Trend software products within clients’ networking environments.Provided first call case resolution and proactive support services while managing a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend Micro products and solutions.Effectively interacted with the engineering teams to provide solutions to complex technical issues while maintaining and expanding working knowledge of current and beta Trend Micro products.Participated in all projects, including building vendor relationships.Able to routinely and effectively setup and configure complex lab environments to replicate and resolve customer reported issues.

Over 500 hours of hands on experience with top IT security a global security software company committed to closing the cybersecurity skills gap by:Utilizing lectures and labs to succeed in the field of cybersecurity from software development and SOC support, to sales and professional services from a team of Trend Micro instructors and other industry leaders.Receiving two Trend Micro cybersecurity certifications:Apex One as a Service Certified Professional and Deep Security 20 Certified Professional.Studying AWS Services and taking the AWS Solutions Architect examReviewing Linux programming, Python, and other languages as well as networking fundamentals.Calling enterprise customers to encourage them to upgrade softwares.Training in Containers, Dockers, and Kubernetes, as well as broad security measures for cloud native applications and application infrastructures.

As a Customer Success Specialist at Wells Fargo, I played a crucial role in ensuring an exceptional customer experience. I was responsible for building and maintaining strong relationships with customers, understanding their financial needs, and providing tailored solutions to help them with their account issues.Key Responsibilities:Customer Engagement: Proactively engage with customers to understand their financial objectives and provide guidance on Wells Fargo's products and services.Problem Resolution: Address customer inquiries, concerns, and issues promptly and effectively, ensuring a positive resolution.Documentation: Maintain accurate and up-to-date customer records, ensuring compliance with regulatory standards.Collaboration: Work collaboratively with internal teams to address customer needs and enhance the overall customer experience.

Experienced Mover adept at orchestrating seamless residential and commercial relocations. Specialized in efficient loading and unloading, careful packing, and prioritizing customer satisfaction. Proven track record of meeting tight deadlines and maintaining a strong commitment to safety protocols. Ready to contribute reliability and expertise to your moving team.

Worked in a teamwork environment that maximized the customer service experience in a fast-pace environment. As a team we relentlessly delivered top quality service and fresh products to each client all while keeping any complaints under control and maintaining a positive attitude

I lead a team of self-employed financial planners who’s responsible for teaching families how to build and preserve wealth all while focusing on the best interests and needs of each family and providing the best programs and products in the industry. Multi-tasking and focusing on a positive organizational culture and performance are key. I work hand in hand with some of the top greatest companies in the industry including: Nationwide, Pacific Life, Voya, Transamerica, & many others.

Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service. Ensured high guest check averages by suggesting and selling additional food and beverage items. Continually visited guest tables to promote inviting and attentive service. Provided direct assistance to bartender.