Stephen Twomey Email & Phone Number

London, GB

London, England, United Kingdom

London, United Kingdom

Providing project management, service improvement, contract management (FRA), and customer experience expertise within the housing sector.

London, United Kingdom

London, United Kingdom

I joined Hackney Housing's Asset Management department to help improve and refine existing processes as well as offering expertise across a wide range of projects. The first project was to redefine our methods of handling complaints, member’s enquiries and mayoral enquiries. I worked with team members within the department and liaised with key members from.

London, United Kingdom

customer complaints, ombudsman enquiries and members enquiries. I took on cases of customers that were extremely dissatisfied with the service and attempted to find solutions to whatever issues they may have had. The majority of the role is about building report with customers that are already disillusioned with the service and then rebuilding their trust.

44 - 46 New Inn Yard, London, EC2A 3EY

• We are Cogs. We match permanent, freelance and interim/contract talent with leading digital and integrated agencies, blue chip companies and start ups across the UK, Europe and Asia. You can find us in London, Berlin.
• Client Services
• Creative and Design
• Strategy, Planning and Analytics
• Project Management and Production
• User Experience/IA

London, United Kingdom

Dublin

Dublin