➤ Decreased injuries by 5% from previous year by leading/driving the Safety Awareness campaign and integrating operations.➤ Conducted audits with representatives from various departments, unions, and terminals to ensure a safe work environment.➤ Collaborated with departments including Claims, Corporate Safety, and Law for policy adherence and to mitigate litigation.➤ Instructed new and current managers on the proper method of preparing accurate and timely Employee Safety reports.➤ Updated national mainframe with injury reports and managed reportable/non-reportable injury reports according to policy.➤ Investigated incidents, created appropriate reports, and deescalated customer disputes in station and on-board trains.➤ Built rapport with employees with similar and different perspectives in order to see them succeed at their highest potential➤ Prepared reports and recommendations to management to improve program structures, operations, and resource planning.

➤ Managed train operations property-wide to deliver safe, reliable, efficient, and cost-effective service to railroad customers.➤ Directed staff and managing day-to-day operations with a direct impact concerning safety and on-time performance.➤ Managed equipment manipulation to terminals with the coordination of yardmasters, stationmasters, and supervisors➤ Assisted in overseeing the rescue efforts of inoperable trains during rush hour at Penn Station to avoid service disruptions.➤ Worked with Maintenance of Equipment staff to troubleshoot equipment during peak hours to expedite train movement➤ Collaborated with contractors, Amtrak personnel, and colleagues to expedite repairs and facilitate crew/equipment swaps.➤ Supported Safety Stand Down initiatives during increased levels of operational incidents as well as identified root causes.➤ Created positive employee culture and conducted duties in an empathetic manner towards employees with low morale.

➤ Graduate Intern, Transportation – Long Island Rail Road, Jamaica, NY – 06/2016 to 08/2016➤ Intern, Procurement and Logistics– Long Island Rail Road, Jamaica, NY – 06/2015 to 08/2015 ➤ Operations Manager/Implementation Manager – Apploi, New York, NY – 03/2013 to 03/2014