The RegStar Program will uplift the regulatory environment within Transport for NSW, support Towards Zero safety outcomes and secure the future and inter-connectivity of critical information databases through phased benefits into the future.Responsibilities:• Lead workshops and focus sessions, to collaborate and contribute to the design of new initiatives and capabilities to achieve and support the required program goals and outcomes.• Determine the potential impacts of system enhancements to existing processes.• Facilitate strong working relationships with key stakeholders to support collaboration, the exchange of information and issues management to build on existing relationships and influence outcomes.• Develop and document business requirements and ensure compliance with the program’s approved project management standards and methodologies.• Optimise delivery by identifying and recommending solutions to complex problems, balancing departmental obligations and technical and business limitations whilst maintaining the project focus on the end user experience.Achievements:• Lead the Online Booking System, Education & Compliance and Risk & Assurance workshop streams, facilitating discussion whilst cultivating regulatory and process enhancements to the current system in alignment with program guidelines.• Lead the development and documentation of Online Booking System, Education & Compliance and Risk & Assurance business requirements and Customer User Stories that provided context and intent to Business as Usual and Operational teams.• Elicited robust discussion and obtained detailed feedback regarding the documented business requirements and Customer User Stories• Facilitated stakeholder and program level endorsement and approval of documented business requirements and Customer User Stories, for inclusion in the overall program business case.• Assisted in the development of the Program Management Plan

The Pandemic Transformation Program is a suite of initiatives to ensure a pandemic resilient transport organisation that can provide services and functions required to enable customer journeys and freight movement in NSW.Responsibilities:• Develop detailed Business Requirements, detailed process maps and project analysis• Develop and maintain a diverse range of stakeholders across multiple departments• Design and develop a RACI Matrix for the SAFEAir Program• Assist in the development of the Program Management Plan• Document the ‘As-Is’ processes, using business process management tools (Visio) and methodologies (BPMN)• Produce quality deliverables in accordance with the project schedule through the proactive engagement and contribution to the project team• Determine the potential impacts of system enhancements to existing processes• Provide input to risk and issue management and risk mitigation plansAchievements:• Lead the Hygiene and Cleaning Workshops with the various modes of transport within Transport (e.g., Sydney Trains, NSW TrainLink and Sydney Light Rail), researching and identifying the pre-COVID 19 pandemic cleaning program as a foundation for development of the Transport Hygiene and Cleaning Standards• Lead the development of ‘As-Is’ Enhanced Cleaning Program process maps• Elicited discussion and feedback regarding the draft Hygiene and Cleaning Standards, documenting feedback and potential resolution strategies for future document enhancements• Developed a Swab Testing framework for the testing of selected Transport assets, outlining proposed locations for testing and the engagement of core stakeholders for rollout approach• Lead the development and documentation of business requirements for the SAFEAir Program, which was initiated to prevent the aerosol transmission of infectious diseases, viruses, germs and bacteria• Facilitated the creation of a SAFEAir RACI Matrix• Assisted in the development of the Program Management Plan

Business Lending, Transformation Delivery are creating a streamlined equipment finance capability for the Group, which is a key part of the Westpac Group simplification program.Responsibilities:• Document the Business Requirements Document for the Group Customer Master (GCM) / InfoLease (IL) Integration project, enabling alignment of customer/contract information across both systems• Document the Business Requirements Document for the InfoLease Break Cost project, enabling alignment of break cost calculations with Westpac Group standards• Contribute to the identification, investigation and planning of the project deliverables using Waterfall methodology, ensuring continued alignment to the objectives of the program• Lead the definition and delivery of use case test scripts, User Acceptance Testing and Business Testing support for the Break Cost project.• Document ‘As-Is’ processes, using business process management tools (Visio) and standards (BPMN)• Collaborate with project stakeholders and suppliers to gather, analyse and communicate business requirements• Determine the potential impacts of system enhancements to existing processes • Facilitate and conduct workshops with key project stakeholders • Manage the process for gathering, drafting, reviewing and sign off of business requirements• Build and manage relationships with key delivery partners and stakeholders

Transport for NSW aim to be the leader in the management and delivery of safe, efficient and high quality services and infrastructure to the community and businesses of New South Wales. Responsibilities:• Lead the research, analysis, development and delivery of key project documentation, including Business Case Development, Procurement Insights and Procurement Strategy Documentation, Project Business Benefits and detailed project presentations for acceptance and endorsement by the Director, Executive Management and Project Steering Committee• Develop detailed Customer Business Requirements, detailed process maps and national project analysis of state based government project operations and initiatives• Develop and maintain a diverse range of stakeholders across multiple departments and communication channels• Effectively develop the key process requirements between the Business and Program Management Office• Document the ‘As-Is’ and ‘To-Be’ processes, using business process management tools (Visio) and methodologies (BPMN)• Produce quality deliverables in accordance with the project schedule through the proactive engagement and contribution to the project team• Determine the potential impacts of system enhancements to existing processes• Build and manage relationships with key delivery partners and stakeholders• Provide input to risk and issue management, risk mitigation plans, progress reporting and project marketing and communications• Support deployment activities to facilitate the implementation of project deliverables.

The Design Distribution Obligation (DDO) Project was initiated to comply with an Australian Securities and Investments Commission (ASIC) regulation, to ensure the Westpac Group is providing the correct product sets for its customers. The project will look specifically at the RAMS home loan business to develop the strategic improvement of compliance management outcomes, through an enhanced operating model design, incorporating process, technology, people, and organisational improvements.Responsibilities:• Lead the research and development of scope and required activities to enable the RAMS home loan and deposit business to comply with Design and Distribution Obligation regulations• Identify, investigate and plan the project deliverables using Agile methodologies, ensuring continued alignment to the objectives of the program• Document the ‘As-Is’ and ‘To-Be’ processes, using business process management tools (Visio) and standards (BPMN)• Collaborate with project stakeholders and suppliers to gather, analyse and communicate business requirements• Determine the potential impacts of system enhancements to existing processes • Facilitate and conduct workshops with key project stakeholders • Manage and develop detailed business requirements, including managing the process for gathering, drafting, reviewing and sign off• Lead the deliverables planning process that facilitates the implementation of project objectives• Build and manage relationships with key delivery partners and stakeholders

Infrastructure NSW provides independent and strategic advice to the NSW Government, ensuring the state of NSW gets the infrastructure it needs. The Assurance Team co-ordinates all assurance activities and provides the NSW Government with independent oversight and reporting of NSW’s infrastructure projects from all government agencies and clusters.Responsibilities:• Lead the research, analysis, development and implementation of key Salesforce enhancements to NSW Assurance Portal• Lead the production of quality deliverables in accordance with the program schedule through the proactive engagement and contribution to the Assurance Project team• Support deployment activities to facilitate the implementation of project deliverables Document the ‘As-Is’ and ‘To-Be’ processes, using business process management tools (Visio) and methodologies (BPMN)• Effectively develop the key business process requirements between the Assurance Team, Agencies and Reporting Clusters• Determine the potential impacts of system enhancements to existing processes• Workshop facilitation for new, improved and enhanced functionality• Develop and maintain a diverse range of stakeholders across multiple teams and Agencies• Administer the end to end system development process within JIRA• Provide input to risk and issue management and provision of progress reporting

Transport for NSW aim to be the leader in the management and delivery of safe, efficient and high quality services and infrastructure to the community and businesses of New South Wales. Development and implementation of high value, customer focussed projects include the review and tender of the Motorcycle Rider Training Program, Driver Medical Automation Project and Electric and Hydrogen Plate Labels Project.Responsibilities:• Lead the research, analysis, development and delivery of key project documentation, including Business Case Development, Procurement Insights and Procurement Strategy Documentation, Project Business Benefits and detailed project presentations for acceptance and endorsement by the Director, Executive Management and Project Steering Committee• Develop detailed Customer Business Requirements, detailed process maps and national project analysis of state based government project operations and initiatives• Develop and maintain a diverse range of stakeholders across multiple departments and communication channels• Effectively develop the key process requirements between the Business and Program Management Office• Document the ‘As-Is’ and ‘To-Be’ processes, using business process management tools (Visio) and methodologies (BPMN)• Produce quality deliverables in accordance with the project schedule through the proactive engagement and contribution to the project team• Determine the potential impacts of system enhancements to existing processes• Build and manage relationships with key delivery partners and stakeholders• Provide input to risk and issue management, progress reporting and communication• Support deployment activities to facilitate the implementation of project deliverables

The Retail Sales Conversation Roadmap Project is a strategic initiative to investigate and develop an alternate Customer conversation, which exceeds the Customer's needs whilst enriching the branch experience for Westpac’s customers. The program is cross functional, working with the Customer Centric Design (CCD) team in achieving the program outcomes. Responsibilities: - Research, development and delivery of key program documentation - Investigation and defining key process improvements - Stakeholder engagement - Customer Centric Design insights - Workshop facilitation - Risk & Control Identification - Project management - Stakeholder management - Project planning and support activities - Process definition and modelling within Holocentric

‘Wonder’ is a revolutionary customer-centric digital technology that is set to change the way home buyers; home owners, upgraders, investors and renovators view the equity in their property. ‘Wonder’ is accessed through Westpac’s online banking application and allows eligible customers to see the amount of equity in their property and equips them with knowledge and the confidence to reach their property aspirations sooner. Responsibilities:- Stakeholder management- Workshop facilitation- Stakeholder engagement- Backlog grooming of User Stories with Product Owner- Coordinate acceptance and approval of User Stroies- Solution and Business Requirement gap analysis- Identify business rules and constraints - End to End test requirement development

The Service Revolution Transformation program is a strategic initiative to investigate, develop and pilot alternate ways to remunerate Westpac employees whilst enriching the branch experience for Westpac’s customers. The program is cross functional, working with the Customer Centric Design (CCD) and Lean teams in achieving the program outcomes. Responsibilities: - Stakeholder management - Workshop facilitation - Project management - Stakeholder engagement - Project planning and support activities - Customer centric design insights - Process definition and modelling within Holocentric

The project was initiated to develop the Process and Control Framework and embed a process control capability within the Group Operations, Property & Procurement business. To facilitate this activity, the project team was sourced to produce process and control risk documentation for medium and high risk business processes. I was the Senior Business/Process Analyst for this project and was responsible for leading the St George Bank Mortgages work stream. Responsibilities: - Process definition and modelling within Holocentric - Risk and control identification - Stakeholder engagement - Stakeholder management - Project management planning - Project management support activities

The program was initiated to develop the strategic improvement of compliance management outcomes, through an enhanced operating model design, incorporating process, technology, people, and organizational improvements.Responsibilities: - Process and data documentation review - Process definition and modelling within Holocentric - Business requirements definition - Stakeholder engagement - Customer centric design insights - Project management support activities

The program was initiated to design, develop and implement a benchmark time capture to payment system, encompassing a multitude of industrial awards, allowances and leave categories. The implemented and fully customized Kronos solution provided a transparent time management system, encompassing 14,000+ employees. Responsibilities - Development of Program Business Case, Sponsor's Brief and Program Charter - Research, development and implementation of the Program Business Benefits - Development of detailed business requirements and system use cases (BPMN) - Detailed process definition within Holocentric - Development of user acceptance test designs - Stakeholder engagement - Logging issues and resolution activities within Quality Centre - Project management support activities

The program was initiated to review, customize and enhance the existing procurement system, simplifying and re-engineering processes using innovative technological and system enhancements to the legacy Captiva, Ellipse and Ariba systems. Responsibilities - Documentation of the ‘As Is’ and ‘To Be’ processes - Determination of the potential impacts of system enhancements to existing processes - Development of detailed business requirements and system use cases (BPMN) - Development of user acceptance test designs - Stakeholder engagement - Identification of program risks and developing mitigation strategies - Development of Business Impact Assessment and Change Management Plan - User Acceptance Testing (UAT) through the development and execution of test cases - Supporting the post implementation review - Project management support activities

Initially engaged as a contractor, my role within the university was to undertake a Management Reporting Transformation. This involved the research, review, development and implementation of an efficient, effective and user friendly reporting system being made available for all level of university management. In addition, the role was to review, manage and facilitate the improvement in graduate survey results across all faculties and schools within the university. Responsibilities - Research, design, develop and implement a new management reporting system, integrating greater data flexibility, increase accuracy in data management and greater usability. - Lead a team of Data Analysts in the production/investigation or correction of management reports and Student System demographics - Manage and streamline the collection of Course Experience and Graduate Destination Surveys, Australian Survey of Student Engagement, Postgraduate Survey of Student Engagement and Graduate Pathways Surveys. - Design and facilitate training workshops on the effective use of the management reporting system

The Commonwealth Bank Error Refund program was commissioned to review the entire complaints and refund policy. There was a distinct lacking of a consistant and seamless policy across the branch and contact centre network.

Problems with the securitisation procedures on a national level have contributed to numerous complaints and inefficiencies for the loans offered to domestic and international markets, resulting in negative auditing results and impacts to CBA’s brand.The approach and procedure was poorly equipped to meet current needs, let alone CBA’s future growth requirements due to the first home owners grant scheme. A complete, transformational, re-architecture of the procedure was required