Stephen Vickers Affimi Email & Phone Number

Key Responsibilities• Managing a team of 25 full time employees based at one of the largest dealerships in the business.• Strive to achieve outstanding customer service.• Recruitment and training the team of sales executives• Driving and achievement of agreed KPI targets (focus on Volume, Margin, IPRU and ultimately income growth)• On- going performance management of the team based on agreed KPI metrics and performance levels, plan and setting sales targets for the team• Monitoring the work of the team and encouraging them to meet their set targets• Creating the dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for new and used sales.Key Achievements• Set a new all-time sales record in the dealership and the wider group.• Measured customer satisfaction on an upward monthly trend.

Dubai

Al Futtaim Finance (AFF), a Central Bank of UAE regulated entity, is a wholly owned subsidiary company of the Al-Futtaim Group, the leading business conglomerate of UAE. AFF specializes in providing a range of innovative consumer finance products to customers across the UAE.

Gordon Lamb Group operate five dealerships across the East Midlands representing Land Rover, Toyota, Skoda and Nissan and also operate three additional franchised service centres representing Jaguar, Renault and Suzuki. They employ over 200 local people with an annual turnover in excess of £80 million and sell 5000 cars and vans a year in addition to servicing around 20,000 vehicles.

Responsible for the overall leadership and sales efforts for the world’s leading car rental group. Driving Fleet Growth, Profitability, Employee Development and Customer Satisfaction. Achievements to date• Increased customer satisfaction from 77% to 90%• 23% Fleet growth Year on Year• Taken branch from a balanced scorecard rank of number 88 in the UK to a rank of 3rd in the UK. The scorecard looks at customer satisfaction, employee development/retention, fleet growth and profitability• Achieved highest income per unit for over 5 years

Business consultancy offering services to clients globally.

Middle East

One of Bahrain’s largest automotive business groups, employing a culturally diverse team of 160 across all departments with sales of 4,000 vehicles per annum.

Stratstone is one of the biggest names in new and used cars in the UK, specialising in high quality, prestige brands. Part of Pendragon, which is the largest independent operator of franchised motor car dealerships in Europe.Directly responsible across 3 separate locations generating £27 million in annual sales revenue employing 56 full time employees.Focused on the full range of dealership activities, including new and used sales, associated products, parts, labour and after-sales care. Responsible for the strategic view of the business, handling recruitment of key team members, controlling cash flow, stocks and assets and monitoring financial performance on a daily, weekly and monthly basis. But equally important was the way in which I inspired and lead the team, working with them to deliver 5 star customer service and retention and helping to deliver sales campaigns including the advertising and promotional activities that bring them in. Working to develop manufacturer relationships for long-term mutual benefits and achieve top tier financial incentives for the business.

Accounting

Education record

Education record