In my current role, I oversee and supervise personnel, including making decisions on critical or high-profile cases. I spearhead investigations into incidents conduct and grievances. I assign appropriate tasks to team and ensure adherence to relevant standards and current guidelines. I share insights and opportunities for learning from incidents and complaints with team members. I monitor public feedback and actively participate in audits. Furthermore, I determine public engagement, recruitment, retention, and disciplinary matters.• Referred cases to Independent Office for Police Conduct (IOPC) and fostered culture of learning and improvement for public, partner agencies, and staff.• Maintained exceptional communication standards and ensured timely dissemination of information to all staff and or public.