Stephen W. Email & Phone Number

Markham, Ontario, Canada

Responsible for identifying clients needs and providing appropriate solutions to their complaints and identifying ways to ensure delightful customer experience at all stages within company.Scheduling in-person and online meetings with customersThinking of ways to show appreciation to loyal clientsAnd other methods to improve and maintain the overall brand experienceKPIs Reporting,Scheduling online meetings with clients, Identifying customer and clients needs and taking proactive steps to maintain positive experiences.Responding to customer queries in a timely and effective manner, via phone, email, Documenting processes and logging technical issues, as well as customer compliments and complaints.

Toronto, Ontario, Canada

Primary point of contact for technical support with Samsung products• Managing the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements• End user support with PC, hardware, software, and mobile related issues/inquiries• Responsible for training staff on all areas surrounding repairs, warranties, trade-ins and returns• Creating and closing tickets for product repairs, both remotely and at point of pickup• Supervising a store while assisting with sales processes and servicing devices for customers• Handling opening and closing procedures and completing daily reports• Remotely assisting customers to troubleshoot, handle account questions, identify issues and provide solutions• Conducting training sessions for new Samsung users, specifically addressing technical concerns• Handling administrative duties, including inventory management

Greet customers in a timely manner and servicing their needs to ensure customersatisfaction.• Responsible for ensuring that the general operation of the store is carried out in themost professional, organized, and profitable manner possible.• Opening and closing of the store as required.• Responsible for having complete understanding of all systems and productsavailable in the store.• Maintain sufficient levels of inventory in the store, therefore maximizing salespotential, by placing orders with the central warehouse or rotating stock with otherwarehouses as needed.• Ensure that displays and appearance of the store is attractive, reflects popular ornew products and relates to specific events or promotions occurring at the RogersCentre.• Responsible for processing sales, balancing the cash register and organizing salesreceipts and reports.

Aurora, Ontario, Canada

• Develop, maintain and communicate up-to-date product knowledge of wirelessproduct, accessories, pricing plans and service features.• Answer questions regarding products, services, operation and maintenance andeducate the customers on product usage.• Provide coaching, training and motivation to Mobile Specialist as needed to achievesales goals and high standards of customer service.• Responds to escalated customer concerns, questions and inquiries • Work to prevent returns and exchanges by testing units that come back• Assist customers with services/repair issues for wireless product and accessories• Maintain store display and inventory

Richmond Hill, Ontario, Canada

Maintained extensive knowledge of the product line and store services.• Set up gaming demos effectively to improve customer purchases • Arranged merchandise in a visual standard to attract customers to new collections.• Made recommendations and sales to customers to suit their individual needs.• Resolved customer complaints in an effective and timely manner.• Demonstrated initiative in performing various tasks. • Made innovative recommendations that were accepted by management.• Attained several promotions as a result of the above.

Toronto

- promoted products for Apple Computer and Lexar Printers- setting up booths in stores and malls demonstrating product