Client Experience And Process Specialist
To assist with maximizing the positives for the 'moments of truths' which inevitably occur. Helping to document/ align and improve the core processes utilising ITIL guidelines. Produce the monthly reports.
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Stephen W. is listed as Client Experience and Process Specialist | World-Class Service Support based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Stephen W..
Stephen W. previously worked as Client Experience and Process Specialist at Revera and 2IC Service Desk Team at Revera. Stephen W. holds 50% Of A Batchelor Of Arts, Philosophy And Politics from University Of Auckland.
I was made redundant in 2013 from Revera shortly after Spark Telecommunications acquired them. I then took a sabbatical house sitting/ pet care, around the North Island which morphed into Covid times and beyond.My time at Revera exposed me to an exceptional culture based on alignment, shared values and positive ideals. This provided them a distinct productivity/ market advantage. My interests in psychology, physiology and group dynamics inspired me to analyse this very successful strategy. I was encouraged/ reimbursed to add to Revera’s internal business library by studying the top culturally developed companies.Whilst my experience and skill sets has been mostly spent in Client and Technical support, I also have a passion for cultural development and facilitation.The experience I’ve gained in IT, Support, Finance, Distribution and Sales allows me to easily liaise with internal/ external business units. I also believe my cultural research gives me a deep appreciation and understanding of the people/ process/ product synergy through engagement and empowerment. Why I love Cultural DevelopmentIt's based around the core ideal of being happier, more fulfilled, in short flourishing as we work.Work accounts for 40-60% of our waking time and if we can facilitate this flourishing then the knock on effect will positively enhance the rest, enabling a trickle down to our partners, children, friends and the environment.I consider myself positive, flexible, forward thinking and passionate about making a difference.I would like to help a good business/ organisation become great.Thanks for your interest.
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Auckland Head Office
To assist with maximizing the positives for the 'moments of truths' which inevitably occur. Helping to document/ align and improve the core processes utilising ITIL guidelines. Produce the monthly reports.
Auckland Head Office
Assisting the Service Desk Team Leader who was on secondment for 6 months
Assisting the CSM's and Support Desk in providing world class service.
I provided structure, process and ensured the day to day successful running of the XSOL support process in a professional, efficient and accountable manner.
After the university's Xmas break my studies continued
Activities and Societies: Papers: Introduction to Metaphysics and Theory of Knowledge Freedom, Rights and Justice Critical Thinking.
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Stephen W. is listed as Client Experience and Process Specialist | World-Class Service Support.
Stephen W. is based in Auckland, New Zealand.
Stephen W. has worked for Revera and Xsol.
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Stephen W. holds 50% Of A Batchelor Of Arts, Philosophy And Politics from University Of Auckland.
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