Partnering with multiple teams and stakeholders to understand and interpret their requirements. Developing short term and long-term forecasting to drive tactical daily planning and inform strategic future recruitment decisions.Key Achievements:- Single point of contact for internal clients (stakeholders) for their forecasting needs. - Accountable for development and delivery of short term and long-term forecasting for Service partners- Implemented Process Measurement… Show more Partnering with multiple teams and stakeholders to understand and interpret their requirements. Developing short term and long-term forecasting to drive tactical daily planning and inform strategic future recruitment decisions.Key Achievements:- Single point of contact for internal clients (stakeholders) for their forecasting needs. - Accountable for development and delivery of short term and long-term forecasting for Service partners- Implemented Process Measurement Tool to capture accurate AHT where no other reliable data capture mechanism existed- Implemented process guides and controls to ensure consistency, accuracy and removal of single points of failure Show less

I worked within the ABO team for 1 year alongside my role in the MSO, I was recruited into the team due to my experience with Report Design, Creation and Data Analyst. Since joining the team I have worked on a number of high level projects, including a Sales Operational Report, tracking multi million euro deals which has since been recognised and adopted by other accounts within the company and used to report to senior stakeholders.Key Achievements:- Owning development and delivery… Show more I worked within the ABO team for 1 year alongside my role in the MSO, I was recruited into the team due to my experience with Report Design, Creation and Data Analyst. Since joining the team I have worked on a number of high level projects, including a Sales Operational Report, tracking multi million euro deals which has since been recognised and adopted by other accounts within the company and used to report to senior stakeholders.Key Achievements:- Owning development and delivery of the HPE Internal Project Response Queue report to ensure projects meet forecasted KPI/ SLA targets- Owning development of an automated Hardware Financial Spreadsheet for monthly billing to ensure accuracy of invoicing- Owning development and delivery while supporting the management team to ensure effective forecasting, management and communication of the business financial performance- Development of the Labour/ Hardware pricing sheet to replace the existing tool, to allow for accurate cost, time forecasting Show less

I worked within the MSO for 5 years, when coming into the role I created a new position within the team looking at cross functional reporting across multiple companies to ensure a standard reporting structure was set in place and agreed by all areas for KPI’s, SLA’s and Standard Reports.Key Achievements:- Work with diverse teams to understand reporting needs, define requirements and develop high quality dashboards and other reporting tools- Owning development and delivery of… Show more I worked within the MSO for 5 years, when coming into the role I created a new position within the team looking at cross functional reporting across multiple companies to ensure a standard reporting structure was set in place and agreed by all areas for KPI’s, SLA’s and Standard Reports.Key Achievements:- Work with diverse teams to understand reporting needs, define requirements and develop high quality dashboards and other reporting tools- Owning development and delivery of KPI, SLA and Standard Reporting for cross functional reporting that provides insight to our clients and internal stakeholders- Owning development and delivery of daily reporting across multiple companies to ensure that all criteria are covered- Ensure current reporting structure is maintained, and where appropriate modify reports to keep in line with organisational restructure and process changes Show less

I worked for 4 months within E.ON IT and 7 Months within the HPE Asset and Order Management Team, creating dashboard based reporting, to help both supplier and client identify and analyse trends. Since joining HPE I have continued within my previous role, but also been assigned to “Service Request Management Task force (SRM)” and the “Non-Standard Service Request Task Force (NSSR)” to develop standardised cross functional reporting to report on daily figures across multiple countries, and… Show more I worked for 4 months within E.ON IT and 7 Months within the HPE Asset and Order Management Team, creating dashboard based reporting, to help both supplier and client identify and analyse trends. Since joining HPE I have continued within my previous role, but also been assigned to “Service Request Management Task force (SRM)” and the “Non-Standard Service Request Task Force (NSSR)” to develop standardised cross functional reporting to report on daily figures across multiple countries, and companies.Key Achievements:- Developing Reports for the SRM and NSSR Task force to monitor tickets to ensure KPI/ SLA targets are met, and backlog was reduced- Develop and provide daily reporting across multiple companies (HPE, T-Systems, E.ON) to ensure that all criteria was covered- Ensure current reporting structure is maintained, and where appropriate modify reports to keep in line with organisational restructure and process changes- Provide weekly, monthly and ad-hoc reporting for multiple countries to ensure SLA targets are met- Identify potential areas for improvement through the interrogation and analysis of appropriate source data relating to technical support service teams- Monitoring and Reporting on Monthly SLA between E.ON IT and E.ON to ensure compliance is Met, and provide details on any issues/ breaches that occur Show less

I worked for over 4 years within the Programme & Project Management Office, within this time my main responsibilities included supporting three Programme Managers, and various Project Managers on day to day activities, within this time I developed a robust Programme of Work (POW) to track all aspects of the project life cycle, and help analyse trends, other responsibilities included keeping documentation up to date, and training out new processes to the project team.Key Achievements:… Show more I worked for over 4 years within the Programme & Project Management Office, within this time my main responsibilities included supporting three Programme Managers, and various Project Managers on day to day activities, within this time I developed a robust Programme of Work (POW) to track all aspects of the project life cycle, and help analyse trends, other responsibilities included keeping documentation up to date, and training out new processes to the project team.Key Achievements: - Working with Programme Managers producing and analysing a detailed POW to ensure projects progress against key criteria such as cost, time, risks, issues and benefits were accurately reflected - Identifying trends and improvement opportunities, highlighting proposed action plans to Senior Management- Supporting Project Managers with document creation including tracking tasks, milestones, risks and issues on a timely basis and generating project reporting- Running small enhancement projects to agreed cost and time with the business- Providing system administration for key applications within the project delivery including assisting in tool development and team training Show less

I worked for 1 Year within the Business Application team, I was responsible for maintaining the Retail Sales Return and Queries Database, producing reports and analysing issues to prevent future problems and analysing trends based on sales. Key Achievements:- Identifying trends within the Small to Medium Enterprise (SME) sales departments- Producing Weekly and Monthly KPI Dashboards based on sales data to monitor sales teams/ departments- Owning Development of the… Show more I worked for 1 Year within the Business Application team, I was responsible for maintaining the Retail Sales Return and Queries Database, producing reports and analysing issues to prevent future problems and analysing trends based on sales. Key Achievements:- Identifying trends within the Small to Medium Enterprise (SME) sales departments- Producing Weekly and Monthly KPI Dashboards based on sales data to monitor sales teams/ departments- Owning Development of the sales tracking tool to ensure that all internal pricing changes are monitored, and updated to field sales teams- Input and Process sales from within the business and various outsource partners- Focal point for Sales Tool system (ICE) Show less

I worked for 1 year within Sales and Customer Service areas, I was responsible for achieving weekly KPI targets, and building working relationships with potential new and existing clients to ensure we met the demands of the customer.Key Achievements:- Achieve daily sales targets via outbound sales- To ensure all sales are processed correctly and that cancellations and quality are delivered within KPI targets- To ensure the highest level of customer service is… Show more I worked for 1 year within Sales and Customer Service areas, I was responsible for achieving weekly KPI targets, and building working relationships with potential new and existing clients to ensure we met the demands of the customer.Key Achievements:- Achieve daily sales targets via outbound sales- To ensure all sales are processed correctly and that cancellations and quality are delivered within KPI targets- To ensure the highest level of customer service is delivered at all times, and the customer’s account is updated and maintained at all times- Focal point for Sales Tool system (ICE) Show less